Pay Your Bill Online
Sign Up for Billing

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill
Sign Up for Online Billling
Customer Care
Utility Bill Assistance Program
NBU Community Programs

Information for current business/commercial/industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 


Contact Info

NBU Main Office

263 E. Main Plaza, New Braunfels, TX 78130
P.O. Box 310289, New Braunfels, TX 78131-0289
(830) 629-8400 • (866) 629-8400 (toll free) • 606-2074 (metro) • (830) 629-2119 (fax)

Garbage and recyling services are provided by the City of New Braunfels. Please contact the City of New Braunfels at (830) 221-4040 with any questions or problems regarding garbage or recycling services.

NBU Service Center

355 FM 306, New Braunfels, TX 78130

Operating Hours

Monday - Friday, 8 a.m. to 5 p.m. (Main Office & Service Center)

After Hours, Weekends and Holidays

(830) 629-4NBU (4628)


Customer Service: CS_web (M-F, 8 a.m. to 5 p.m.)
Dispatch: (After hours, weekends and holidays)

Bid Opportunities

Employment Opportunities

Quick Contact Links

Billing Questions
Payment Assistance
Outages or Service Problems
Reporting Watering Violations or Water Leaks
Easement Questions
Employment Opportunities
New Construction
Street Banners
Street Light Outages
Tree Trimming
SAFEhaven Programs
Scheduling Speakers or School Programs
Garbage or Recyling Questions
Claim Form


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