Residential
Commercial
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Deposit Requirements


  • NBU requires a two-month estimated billing deposit which is determined by the average billing history for the location that is being applied for.
  • When applying for a newly constructed home the deposit will be based on the square footage of the home.
  • One-half of the deposit is due when making application for service and the balance of the deposit will be billed by NBU on the first monthly billing.
  • The deposit shall be held by NBU for a period of time not less than 24 months and then refunded at the discretion of New Braunfels Utilities only if the account maintains an NBU credit score of “B” or better.
  • Interest will be calculated for security deposits held by NBU from the date the deposit is received.  The interest rate is based on the United States Treasury Bills less 25 basis points (.25 percent).

New Braunfels Utilities Account History

New Braunfels Utilities will waive the deposit if you have established an acceptable credit history.

Acceptable Credit History

  • At least 24 months of continuous service.
  • An NBU credit score of “B” or better for the past 24 consecutive months.
  • If a customer moves out of the NBU service area then returns to the NBU service area, within 12 months or less, the customer’s prior NBU credit history and payment record will be considered in lieu of a deposit.

An existing NBU customer may transfer services to another location with good credit as long as they have a credit score of “B” or better for the last 24 consecutive months.

Guarantor

New Braunfels Utilities will waive the deposit if the account is guaranteed by another individual who currently has service with NBU.

Guarantor Qualifications

  • Current NBU residential customer.
  • Consecutive service for 24 months or more.
  • Maintained an NBU credit score of “B” or better for the last 24 consecutive months.
  • A Guarantor for no more than 3 residential accounts at any one time.

Letter of Credit

In lieu of a deposit, an approved Letter of Credit with no more than two late payments in the last 12 months from the immediate past electric utility company may be submitted.