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Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

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Deposit Requirements
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Customer Care
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Commercial

Information for current business/commercial/industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

     

Developers

New Braunfels Utilities has an independent design review process for Construction Plan Approval from the City of New Braunfels.  To ensure timely processing, it is imperative to submit a separate set of engineering plans to New Braunfels Utilities. 

NBU ELECTRIC ENGINEERING

The Developer's Consultant shall submit a digital copy of the site and utility layout (see below).  A paper-based set of engineering plans is not required for initial design review. 

Helpful Links
Electrical Procedures Manual
Electrical Connection Policy

Please call (830) 608-8951 for more information or questions regarding the submittal. 

NBU WATER SYSTEMS ENGINEERING

The Developer's Consultant shall submit both a digital copy of the site and utility layout and two (2) paper-based copies of the engineering plans (see below). 

Two full-size (24"x36") paper based copies of the utility plans shall be submitted as shown below:

  • Water Plans - 2 copies
  • Wastewater Plans - 2 copies
  • Master Plan (if applicable) - 2 copies
  • Project Name (consistent use of the Project Name is important to avoid confusion and delays)
  • Engineering firm name and registered number (format F-xxxxx) on all sheets
  • Do not include architectural, structural, MEP, landscape or other drawings that pertain to commercial building construction
  • Engineer's name, email address and phone number on letter of transmittal

Submit by mail or in person to:
ATTN: Water Systems Engineering
New Braunfels Utilities
355 FM 306
New Braunfels, TX 78130

Helpful Links
Water Connection Policy 

Please call (830) 608-8971 for more information or questions regarding the submittal. 

SUBMITTAL OF DIGITAL COPIES

Digital copies of the site and utility layout shall be submitted on one of the following media:

  • CD-ROM (up to 700 MB).  CD's may not contain compressed (ZIP or EXE) files.
  • Website via file transfer protocol (FTP).  Website provided by Developer's Consultant.
  • Email (up to 5 MB)

PLEASE NOTE:  NBU requires GPS points for certain Electric, Water and Wastewater attributes, some of which must be taken prior to backfill during construction.  Please refer to the CAD Deliverables for the list of required GPS points by the Contractor or Engineer.  Careful adherence to the standards during the design and construction phase of the development will prevent potential costly revisions.  The final digital copy must adhere to the CAD Deliverables Submission Standards before Final Acceptance is granted. 

CONTACT INFORMATION

NBU Water Systems Engineering (830) 608-8971
NBU Electric Engineering (830) 608-8951
NBU Utility Easements & TxDOT permits (830) 608-8991
NBU Business Development (830) 608-8992

 

 

   
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