The NBU Utility Bill Assistance Program is designed to aid customers in our service area who are experiencing extreme hardship and financial need. The Salvation Army of Comal County manages the program for NBU and is charged with accepting applications and determining the amount of assistance that can be provided to customers to help pay for electric, water and wastewater charges on the bill. Contact them directly at (830) 608-9129 for more information.
If you would like to join NBU in assisting those less fortunate, there is a place on the front of your payment coupon where you can indicate an amount you would like to add to your bill for this purpose. You can also call our Customer Service Department at (830) 629-8400 for more information.