Residential Service Information
New Braunfels Utilities services the New Braunfels area. The services NBU provides include electric, water, sewer, and NBU bills the garbage and recycling services for the City of New Braunfels.
A customer must apply for services either:
- in person – 263 E Main Plaza, New Braunfels, TX 78130
- by fax - (830) 629-2119
- by mail - PO BOX 310289, New Braunfels, TX 78131
- or over the phone – (830) 629-8400 or (830) 606-2074 (San Antonio metro)
A customer applying for service will need to provide NBU with the address for which they are requesting services. The service location address will determine the services that are provided for that specific location. The customer will also need to provide NBU with identification such as a driver’s license and a social security number. A deposit may also be required. Please click here for more information regarding deposits.
Service Administration Fee
There is a $45.00 administration fee which is a charged when initiating new services and this will be billed on the first monthly billing.
For New Construction
A customer who needs service for a location that is in the process of being constructed will need to contact Business Development at (830) 629-8992 to obtain temporary electric service.