Residential customers can request that certain personal information contained in utility records not be released to unauthorized persons except as provided by applicable law.  

Texas Law allows publicly owned utilities to give their residential customers the option of making the customer’s address, telephone number, social security number, and billing and usage information, confidential.  Customers may exercise this option, by completing the appropriate NBU Confidentiality Form or by submitting a written request to NBU.

A customer may rescind a request for confidentiality by providing NBU with written permission to disclose personal information.