Start Service

If you'd like to apply for electric, water or sewer service for your home or business, you can come by the office at 263 E. Main Plaza in New Braunfels, Texas, to fill out an application. Better yet, simply call one of our Customer Service Representatives at (830) 629-8400 or 606-2074 (San Antonio metro), and an application can be sent to you to fill out and return by fax or mail. Our fax number is (830) 629-2119. In addition to the application, you will also need to provide us with your social security number and a copy of your driver's license.

Existing Residential Connection

If you need to apply for service for an existing home, NBU will calculate the average of the past 12 months utility bills and multiply that amount by two to determine the deposit. Half of that amount will be due up front and the remaining balance will be added to your utility bill in one installment.

Letter of Credit

In lieu of a deposit, an approved Letter of Credit with no more than two late payments in the last 12 months from the immediate past electric utility company may be submitted.

Administrative Fee

An administrative fee of $45 will be charged and added to your first month's bill. If you have both electric and water service, that fee will be split between the services at a cost of $22.50 each. If you only have one of these services, the total fee will be $45.