common sense questions

Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!

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Community Alert

New Online Payment Platform

Launch

NBU implemented a new payment processor on October 30 that is integrated with Customer Connect. Log in to your Customer Connect account and select Pay Your Bill to seamlessly be directed to the new bill pay service, Invoice Cloud. We will now offer more features than before and the return of multi bill payments! the Customer Connect platform makes it easy for customers to access account information, view bills, and make payments with credit card, checking, or saving account. Phone payments can also be accepted 24/7 by calling 844-863-7360 and there's now a Pay by Text option as well.

Please note:

Paperless customers have been transferred to the new system and bills will continue to be sent electronically.

Create a Customer Connect account to take advantage of automatic payments, securely storing payment information, paperless billing, email and text reminders and more.

To summarize;

  • View and pay your bill online anytime with a credit/debit card or electronic check.
  • Easy-to-use online portal to access your account and make payments.
  • Go Paperless! Sign up to get your bills via email.
  • Save time with automatic payment options and automatically pay the invoice on the due date.
  • Receive email reminders when your bill is ready and a confirmation after making a payment.
  • Pay by Phone - check your account balance or make a payment 24/7 by calling 844-863-7360.
  • Pay by Text - get text notifications about your bill and have the option to pay through text message with your default payment method. (sign up when making an online payment or within your account.)

Electric Outage Viewer

Click here to see outage status on our electric system.


Texting outage notification

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power. To learn more, click here



Non stage watering rules in effect

NBU customers are under non stage watering rules which allows for use of a sprinkler or irrigation system any day of the week as long as it is before 10 a.m. or after 8 p.m. Read more here.

 


Maximum
effective impact fees in

effect

Impact fees increased to the maximum effective rate on October 1. The fee affects only new construction seeking connection to the NBU water and wastewater systems. Read more here.

Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services.. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.