common sense questions

Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!

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Community Alert
NBU Texting Outage Notification System

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power. 

To learn more, click here


NBU Online Electric Outage Viewer

Click here to see outage status on our electric system.


New Braunfels nearing Stage 1

NBU customers are currently under year round watering rules and can use a sprinkler or irrigation system on any day as long as it is before 10 a.m. or after 8 p.m. With the onset of summer heat and an increasing level of use on the NBU water system, we are asking for continued awareness of the use of water for non-essential purposes. Usage has increased to about 20 million gallons a day in New Braunfels...up from 10 mgd in June! Please be aware that New Braunfels will enter Stage 1 watering restrictions when aquifer levels are at or below 660 feet. You are welcome to call the NBU Water Hotline at  (830) 608-8925 for the latest watering restrictions and for help in identifying ways to keep your water use efficient and effective year round!


Annual Drinking Water Report available July 1

Starting July 1, 2016, you will be able to view the NBU annual drinking water quality report on line at www.nbutexas.com/2015waterreport.pdf. This report contains important information about the source and quality of your drinking water. Please call (830) 629-8400 if you would like a paper copy of the report delivered to your home.


Residential

Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Rates
Rebates
Easements
Service Conditions Policy
Conservation Ordinance
Report a Water Violation
Commercial

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Rates
Rebates
Easements
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 

Welcome

At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.