NBU offices to be closed May 18
NBU offices will be closed on Thursday, May 18 in order for our employees to attend a company wide meeting. If you need to report an outage or service issue, please contact our Control Center at (830) 629-4628 (4NBU). Thank you!
AMI Water Meter Change Outs Begin
Contractors will begin installing water AMI meters the week of April 10. They will place a door hanger on customers' doors to let the customer know their meter will be changed out within two weeks. These meters will bring exciting benefits to customers, including early leak detection, the ability to set up customizable notifications about usage, and more! For more information, please view the Dynamic Connections project page here.
Texting outage notification
NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power.
To learn more, click here.
Electric Outage Viewer
Click here to see outage status on our electric system.
Year-round watering rules in place
NBU customers are currently under year round watering rules and can use a sprinkler or irrigation system on any day as long as it is before 10 a.m. or after 8 p.m. We are asking for continued awareness of the use of water for non-essential purposes. Please be aware that New Braunfels enters Stage 1 watering restrictions if aquifer levels are at or below 660 feet. You are welcome to call the NBU Water Regulation Hotline at (830) 608-8925 for the latest watering restrictions and for help in identifying ways to keep your water use efficient and effective year round!