common sense questions

Looking for helpful landscaping and water conserving tips? Check out NBU's videos with landscaping expert Bob Fitzsimmons!

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Electric Outage Viewer

Click here to see outage status on our electric system.

Texting outage notification

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers that gives you the ability to report outages and check the status of outages with a quick text message and to receive automated text notifications about outages and restoration of power. To learn more, click here

Stage 1 watering restrictions in effect

NBU customers are now under Stage 1 watering restrictions. Watering with a sprinkler or irrigation system will be allowed 1 day a week based on the ending number of your address.

0 or 1 Monday

2 or 3 Tuesday

4 or 5 Wednesday

6 or 7 Thursday

8 or 9 Friday

More information about reductions in non-essential use of water is available here. You are welcome to call the NBU Water Regulation Hotline at  (830) 608-8925 for the latest watering restrictions and for help in identifying ways to keep your water use efficient and effective year round!

Register your account with Customer


We have changed our on-line payment platform from e-Care to Customer Connect. Please take a few minutes to register your account for easy access and convenient payments. Even more exciting features will be coming in the very near future! Click here to update your account information!

NOTE: We have  had to temporarily suspend the ability to pay multiple bills with one transaction in Customer Connect. You can learn more here. We are working with the vendor to restore this service as soon as possible. We apologize for the inconvenience!

Maximum effective impact fees

in effect

Impact fees increased to the maximum effective rate on October 1. The fee affects only new construction seeking connection to the NBU water and wastewater systems. Read more here.


Information for current residential customers, or those who are moving into residences with existing NBU service, constructing a new home in the NBU service area or applying for NBU services.

New Service
Deposit Requirements
Pay Your Bill 
Sign Up for Online Billing
Customer Care
Utility Bill Assistance Program
NBU Community Programs
Service Conditions Policy
Conservation Ordinance
Report a Water Violation

Information for current business / commercial / industrial customers, or those who are moving into an existing building or constructing a new facility in the NBU service area.

New Service
Deposit Requirements
Pay Your Bill
Customer Care
Service Conditions Policy
Water Policy Manual
Electric Connection Policy 


At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends, and we cherish each of these relationships.

We are committed to enhancing the quality of our community by providing innovative essential services.. By utilizing consistent efficiency improvements and programs like Online Account Access and Utility Bill Assistance, we give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren.

We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.