At NBU we are about more than simply providing excellent electricity, water and sewer services to New Braunfels. Our customers are our neighbors and friends and we cherish each of these relationships. We are committed to improving the quality of life for our customers through excellence in service. By utilizing consistent efficiency improvements and programs like On Line Account Access and Utility Bill Assistance, we work to give our neighbors the most valuable service possible. As good stewards, we utilize effective water conservation and environmental protection practices in order to keep the streams and community of New Braunfels pristine for our children and grandchildren. We look forward to serving you—our neighbors and friends—with the best in electric, water and sewer services.
Congratulations NBU Employees for
1 MILLION HOURS OF NO LOST TIME!!!
NBU now offers paperless billing!
Learn more by clicking here!
Stage 3 Watering Restrictions are nearing!
Stage 2 Watering Restrictions are currently in effect, but aquifer levels continue to drop. Stage 3 could go into effect when aquifer levels reach 640 ft.
New Braunfels Utility customers remain under Stage 2 watering restrictions. Use of a sprinkler or irrigation system is allowed one day a week on your designated watering day, which is based on the ending number of your address:
0 or 1: Monday
2 or 3: Tuesday
4 or 5: Wednesday
6 or 7: Thursday
8 or 9: Friday
NOTE: Watering with a handheld hose, bucket, soaker hose or drip irrigation system is allowed on any day but only before 10 a.m. and after 8 p.m.
Watering with a sprinkler or irrigation system is not allowed on Saturday or Sunday in Stage 1, 2 or 3.
Click here to learn more or call our 24-hour Information Line at (830) 608-8925.
We welcome your input about topics such as what NBU is doing to ensure a long term water supply, the City's current Water Conservation and Critical Period Management Plan, and ways you think it can be made more effective. Join the discussion at http://blog.nbutexas.com!