NBU NEWS RELEASE

FOR IMMEDIATE RELEASE: July 1, 2005
Contact: Gretchen Reuwer, NBU Communications Manager, (830) 629-8486

SDS Inc. to conduct survey for NBU

NEW BRAUNFELS—SDS Inc., a Utah-based company, will be conducting a customer satisfaction survey on behalf of NBU during the month of July. The survey is scheduled to begin on Tuesday, July 5 and take three weeks to complete. SDS representatives will be placing calls to approximately 400 NBU customers on a random basis to gather input regarding utility programs, services and performance.

“We anticipate that the information we are able to derive from this survey will enable us to be more proactive with regard to services and programs for our customers,” explains NBU Customer Service Manager Wendy Thompson. “NBU strives to achieve the highest level of customer satisfaction possible in our day-to-day business and this input will be essential in order to target our customers’ needs and address them to our best ability.”

The survey is expected to take 9 to 12 minutes to complete and will be conducted on a volunteer basis. Customers with questions are welcome to call (830) 629-8400.