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Your Input Matters

Help shape NBU’s 2026 – 2029 Strategic Plan

New Braunfels Utilities is planning for the future and your voice matters. This short, anonymous survey takes about five minutes to complete and will help guide how we invest in reliable and essential electric, water and wastewater services, keep rates affordable and plan for our growing community.

We thank you in advance for your time. It is our hope that NBU residential and commercial customers participate in this important survey that shapes the future of essential utility service for our community. Preview the questions here.

Open November 24 – December 22, 2025

Completely anonymous. Takes about 5 minutes to complete.

Take the survey here

Why This Matters to You

NBU updates its Strategic Plan to set priorities for water, wastewater and electric services.

This plan shapes where we focus resources – from maintaining reliable infrastructure to preparing for population growth and improving communication with customers.

Your feedback will help NBU:

  • Understand what matters most to our customers
  • Balance affordability with long-term investment
  • Strengthen transparency and community trust
Frequently Asked Questions