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NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

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NBU’s online payment and account system, Customer Connect, is experiencing technical issues. The system is unable to take phone or online payments at this time.

Customers who need to make a payment can call 1.844.863.7360.

We will provide updates as they become available. Thank you for your patience.