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NBU main lobby and drive-thru at 263 Main Plaza, downtown New Braunfels, will close at noon Tuesday

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Our Payment System is Back Up

Late penalties will not be assessed for accounts that were due Thursday, Sept. 12, 2024.

PLEASE NOTE – when making a payment, some of the interval usage information may not be visible when using the web and payment portal payment system. However, the payment amount due is correct, and does include all accurate billed usage. The payment amount due is correct. Our team is actively working to resolve the usage visibility issue.  

If you have additional questions, do not hesitate to call our Customer Service team at 830-629-8400. Our automated phone payment service is available 24-hours a day by calling 1-844-863-7360. Payments may also be made with a representative during open business hours, Monday- Friday 8:00 a.m. – 5:00 p.m., by calling 830-629-8400, or by visiting our office at 263 Main Plaza. We apologize for the inconvenience.