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Update – Interim PCRA Reduction (August 2022)

We understand July bills, and the current heat wave and drought have created a great deal of anxiety for our customers.  It is our mission to be a trusted community partner. In that spirit, we are working to reduce power costs by initiating interim reductions in the Power Cost Recovery Adjustment (PCRA) for August and September while electric usage is high. Customers can expect to see a reduction of 11.95%, or $0.021 per kWh, in their overall bill from August 1 to September 30, 2022.

Though this interim adjustment in the PCRA will not eliminate the PCRA line item on customer bills, it is expected to make bills more manageable during the hot summer months and this current heat wave. The Winter Storm Uri recovery will still need to be collected, but the adjustment to the PCRA will allow costs to be spread out over the fall and winter when temperatures are expected to be cooler and electric usage decreases.

The Cost of Power – City Council Presentation

At the August 8, 2022, New Braunfels City Council meeting, NBU CEO Ian Taylor gave a detailed presentation about the factors influencing the high cost of power and the steps NBU is taking to help its customers.

View the Presentation

Why Are Electric Bills Going Up?

At New Braunfels Utilities, we’re aware that our customers’ electric bills have risen sharply and that many people are upset and confused about their higher bills. We’re getting lots of questions – and we want to do the best we can to provide answers. Here are a couple of important factors to keep in mind.

  • Home electric bills across Texas are increasing – the Texas Tribune in a recent story described the increases as “skyrocketing.”
  • The biggest reason bills are increasing is that the cost of natural gas has increased 200% over last year, mostly because of Russia’s invasion of Ukraine and that Texas is exporting more natural gas than ever before.
  • Texans are still paying the price for Winter Storm Uri, for the increased cost of power during the storm. State officials in Texas decided to change how the power grid is operated, and as a result, officials are prioritizing reliability over affordable power. 
  • These factors are out of NBU’s control and as a not-for-profit energy distributor, we are not making more money or higher profits from higher bills.
  • We know times are tough. We’re in this with our customers. Anyone struggling to pay an electric bill should contact NBU’s customer service representatives at 830.629.8400 or

Here are more detailed answers to the most common questions we’re hearing.

Understanding the Power Cost Recovery Adjustment (PCRA)