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Your Questions Answered

New Braunfels Utilities’ subject matter experts have compiled answers to a wide range of questions resulting from the August 2022 City Council Meeting and Special Electric Forums.

Utility Information – Q&As

Why Are Electric Bills Going Up?

At New Braunfels Utilities, we’re aware that our customers’ electric bills have risen sharply and that many people are upset and confused about their higher bills. We’re getting lots of questions – and we want to do the best we can to provide answers. Here are a couple of important factors to keep in mind.

  • Home electric bills across Texas are increasing – the Texas Tribune in a recent story described the increases as “skyrocketing.”
  • The biggest reason bills are increasing is that the cost of natural gas has increased 200% over last year, mostly because of Russia’s invasion of Ukraine and that Texas is exporting more natural gas than ever before.
  • Texans are still paying the price for Winter Storm Uri, for the increased cost of power during the storm. State officials in Texas decided to change how the power grid is operated, and as a result, officials are prioritizing reliability over affordable power. 
  • These factors are out of NBU’s control and as a not-for-profit energy distributor, we are not making more money or higher profits from higher bills.
  • We know times are tough. We’re in this with our customers. Anyone struggling to pay an electric bill should contact NBU’s customer service representatives at 830.629.8400 or

Here are more detailed answers to the most common questions we’re hearing.