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NBU main lobby and drive-thru at 263 Main Plaza, downtown New Braunfels, will close at noon Tuesday

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Customer Connect Maintenance

The customer portal and web payment system are temporarily down due to system maintenance.

Late penalties will not be assessed for accounts due, Thursday, September 12, 2024.

We apologize for the inconvenience. Our automated phone payment service is available 24-hours a day by calling 1-844-863-7360. Payments may also be made with a representative during open business hours, Monday- Friday 8:00 a.m. – 5:00 p.m., by calling 830-629-8400, or by visiting our office at 263 Main Plaza. We will have the web payment system back up as soon as possible, and are sorry for the inconvenience.