{"id":1530,"date":"2020-03-24T20:30:09","date_gmt":"2020-03-25T01:30:09","guid":{"rendered":"https:\/\/live-nbu.pantheonsite.io\/?page_id=1530"},"modified":"2025-05-20T13:29:18","modified_gmt":"2025-05-20T18:29:18","slug":"backflow-prevention","status":"publish","type":"page","link":"https:\/\/www.nbutexas.com\/es\/backflow-prevention\/","title":{"rendered":"Backflow Prevention and Customer Service Inspection (CSI)"},"content":{"rendered":"\n

Providing safe drinking water to New Braunfels is our highest priority.<\/h2>\n\n\n\n

Regulated by Texas Commission on Environmental Quality (TCEQ) and the U.S. Environmental Protection Agency (EPA), NBU follows strict standards to ensure that the public drinking water supply remains safe.<\/p>\n\n\n\n

Our customers also have a responsibility to help keep the public water supply safe. If a source of water exists on your property, like an irrigation system or a pool, the possibility for contamination is there.<\/p>\n\n\n\n

Backflow preventers are required to prevent contamination whenever there is an actual or potential hazard for a cross-connection to ensure your and the community’s water supply remains safe. <\/p>\n\n\n\n

A Customer Service Inspection (CSI) shall be completed before NBU provides continuous water service to new construction or on any existing service. <\/strong><\/strong>The inspection should be done when NBU suspects that cross-connections or other potential contaminant hazards exist or after any material improvement, correction, or addition to the customer’s private water system. If NBU does not have a CSI on file for you, you will be sent letters asking for proof of a completed inspection certificate.<\/p>\n\n\n\n

New Braunfels Utilities uses a contracted vendor to complete CSI certificates on all new residential and commercial properties. To<\/strong> schedule your CSI Inspection, contact Hardin & Associates at 830-433-7715<\/a>, email <\/strong>admin@hactexas.com<\/strong><\/a>, or schedule online<\/a>.<\/strong><\/p>\n\n\n\n

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For more information on backflow prevention, call 830.608.8880<\/a> or email backflow@nbutexas.com<\/a>.<\/p>\n\n\n

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Backflow<\/strong> into a public water system can pollute or contaminate the water<\/strong> in that system, making it unsafe to drink.<\/p>\n\t<\/div>\n\n<\/div>\n\n\n\t

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