{"id":30201,"date":"2021-09-10T13:52:45","date_gmt":"2021-09-10T18:52:45","guid":{"rendered":"https:\/\/www.nbutexas.com\/recursos-de-atencion-al-cliente\/"},"modified":"2025-08-04T07:41:56","modified_gmt":"2025-08-04T12:41:56","slug":"recursos-de-atencion-al-cliente","status":"publish","type":"page","link":"https:\/\/www.nbutexas.com\/es\/recursos-de-atencion-al-cliente\/","title":{"rendered":"Recursos de Atenci\u00f3n al Cliente"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">\u00bfNecesitas ayuda para gestionar o realizar cambios en tu cuenta?<\/h2>\n\n<p><\/p>\n\n<p>A continuaci\u00f3n encontrar\u00e1s los formularios y recursos m\u00e1s solicitados para ayudarte a gestionar tu cuenta. Todos los formularios pueden enviarse a trav\u00e9s de los m\u00e9todos que se indican a continuaci\u00f3n. <\/p>\n\n<p><a href=\"mailto:customerservice@nbutexas.com\" target=\"_blank\" rel=\"noreferrer noopener\">Env\u00eda un correo electr\u00f3nico a<\/a><\/p>\n\n<p>Enviar por correo a NBU, Atenci\u00f3n: Customer Service, P.O. Box 310289, New Braunfels, TX 78131.  <\/p>\n\n<p>Fax: 830.629.2119<\/p>\n\n<hr class=\"wp-block-separator has-css-opacity alignwide is-style-wide\"\/>\n\t<div class=\"resources\">\n\t\t\t\t<ul class=\"resources__resources\">\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Solicitud de desconexi\u00f3n &#8211; Desconectar un servicio existente<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2020\/07\/Disconnection-Request.pdf\">View PDF<span class=\"sr-only\">: Solicitud de desconexi\u00f3n &#8211; Desconectar un servicio existente<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Solicitud residencial de servicios p\u00fablicos<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2021\/10\/Residential-Joint-Application.pdf\">View PDF<span class=\"sr-only\">: Solicitud residencial de servicios p\u00fablicos<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Solicitud comercial de servicios p\u00fablicos<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2021\/10\/Commercial-Application.pdf\">View PDF<span class=\"sr-only\">: Solicitud comercial de servicios p\u00fablicos<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Solicitud de cuidados cr\u00edticos o cr\u00f3nicos<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2022\/05\/Critical-or-Chronic-Care-Application-2022.pdf\">View PDF<span class=\"sr-only\">: Solicitud de cuidados cr\u00edticos o cr\u00f3nicos<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Reclamaciones &#8211; Da\u00f1os personales o materiales<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2021\/11\/Claims-2021.pdf\">View PDF<span class=\"sr-only\">: Reclamaciones &#8211; Da\u00f1os personales o materiales<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Inscripci\u00f3n en el Programa de Autoborrado<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2021\/10\/AutoDraft-Enrollment.pdf\">View PDF<span class=\"sr-only\">: Inscripci\u00f3n en el Programa de Autoborrado<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Cancelaci\u00f3n del Programa de Autogiro<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2021\/11\/Auto-Draft-Cancellation-2021.pdf\">View PDF<span class=\"sr-only\">: Cancelaci\u00f3n del Programa de Autogiro<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Facturaci\u00f3n para mayores &#8211; Pago aplazado de facturas para mayores<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2021\/10\/Senior-Billing.pdf\">View PDF<span class=\"sr-only\">: Facturaci\u00f3n para mayores &#8211; Pago aplazado de facturas para mayores<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\n\t\t\t<li class=\"resource\">\n\t\t\t\t<div class=\"resource__wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t<i class=\"resource__icon icon icon-pdf\"><\/i>\n\t\t\t\t\t\t\t\t\t\t<div class=\"resource__content\">\n\t\t\t\t\t\t<p class=\"resource__title\">Solicitud de divulgaci\u00f3n de datos personales<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"resource__prompt\" target=\"_blank\">View PDF<span class=\"sr-only\">: Solicitud de divulgaci\u00f3n de datos personales<\/span><\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t<\/div>\n<div class=\"callout-icon\">\n\t<i class=\"callout-icon__icon callout-icon__icon--blue icon icon-customerservice\"><\/i>\n\t<div class=\"callout-icon__copy\">\n\t\t\t\t<div class=\"callout-icon__headline\"> Para preguntas o ayuda con tu cuenta <\/div>\n\t\t\n\t\t\t\t<div class=\"callout-icon__text wysiwyg\"><p>Ponte en contacto con nosotros en el <a href=\"tel:830.629.8400\">830.629.8400<\/a> o por <a href=\"mailto:customerservice@nbutexas.com\">correo electr\u00f3nico<\/a>.<\/p>\n<\/div>\n\t\t\n\t\t\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u00bfNecesitas ayuda para gestionar o realizar cambios en tu cuenta? A continuaci\u00f3n encontrar\u00e1s los formularios y recursos m\u00e1s solicitados para\u2026<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-30201","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Recursos de Atenci\u00f3n al Cliente - New Braunfels Utilities Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nbutexas.com\/es\/recursos-de-atencion-al-cliente\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Recursos de Atenci\u00f3n al Cliente - New Braunfels Utilities Website\" \/>\n<meta property=\"og:description\" content=\"\u00bfNecesitas ayuda para gestionar o realizar cambios en tu cuenta? 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