{"id":32688,"date":"2026-06-12T06:00:00","date_gmt":"2026-06-12T11:00:00","guid":{"rendered":"https:\/\/www.nbutexas.com\/?p=32688"},"modified":"2026-06-12T08:41:44","modified_gmt":"2026-06-12T13:41:44","slug":"the-team-behind-the-scenes-around-the-clock","status":"publish","type":"post","link":"https:\/\/www.nbutexas.com\/es\/the-team-behind-the-scenes-around-the-clock\/","title":{"rendered":"The Team Behind the Scenes, Around the Clock\u00a0"},"content":{"rendered":"\n<h4 class=\"wp-block-heading\">When customers lose power, report a water main break or call New Braunfels Utilities in the middle of the night, there&#8217;s\u00a0a team already at work.\u00a0<\/h4>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<div class=\"embed embed--16by9\"><iframe loading=\"lazy\" title=\"Behind The Meter - NBU&#039;s Control Center\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/0mQNtZ8NT9M?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/div>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Staffed 24 hours a day,&nbsp;365 days&nbsp;a year, NBU&#8217;s Control Center serves as the operational hub for the utility&#8217;s electric, water and wastewater systems. While much of their work happens behind the scenes, Control Center operators play a critical role in monitoring system conditions,&nbsp;coordinating with&nbsp;field crews and responding to issues that impact customers across the community.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In recognition of National Control Room Workers&#8217; Day on June 12, NBU is highlighting the dedicated professionals who help keep essential services running around the clock.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The work is rarely the same from one day to the next. A shift may include responding to outages, coordinating planned maintenance, dispatching&nbsp;crews,&nbsp;or helping customers with questions about utility service. Operators continuously&nbsp;monitor&nbsp;NBU&#8217;s systems, looking for irregularities and helping ensure issues are&nbsp;identified&nbsp;and addressed as quickly as possible.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Control Center is also responsible for coordinating switching operations that allow crews to safely perform maintenance and repairs on electric infrastructure. Every action requires communication,&nbsp;teamwork&nbsp;and attention to detail to help protect employees working in the field and&nbsp;maintain&nbsp;reliable service for customers.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While customers may only interact with the Control Center during an outage or emergency, operators are actively&nbsp;monitoring&nbsp;utility systems every hour of every day. Their work helps support the safe and reliable delivery of the electric,&nbsp;water&nbsp;and wastewater services the community depends on.&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>When customers lose power, report a water main break or call New Braunfels Utilities in the middle of the night,\u2026<\/p>\n","protected":false},"author":35,"featured_media":32325,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[1],"news-category":[7],"class_list":["post-32688","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","news-category-news-releases"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>The Team Behind the Scenes, Around the Clock\u00a0 - New Braunfels Utilities Website<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.nbutexas.com\/es\/the-team-behind-the-scenes-around-the-clock\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Team Behind the Scenes, Around the Clock\u00a0 - 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