{"id":2040,"date":"2020-03-29T19:53:57","date_gmt":"2020-03-30T00:53:57","guid":{"rendered":"https:\/\/live-nbu.pantheonsite.io\/?post_type=process&#038;p=2040"},"modified":"2025-12-04T08:01:31","modified_gmt":"2025-12-04T14:01:31","slug":"establishing-a-new-electric-connection","status":"publish","type":"process","link":"https:\/\/www.nbutexas.com\/es\/process\/establishing-a-new-electric-connection\/","title":{"rendered":"Establishing a New Electrical Connection"},"content":{"rendered":"<div class=\"service\" id=\"service-panel-acf-block-693194304f121\" aria-labelledby=\"service-tab-acf-block-693194304f121\" role=\"tabpanel\" data-controllee=\"tabpanel\">\n\t<div class=\"service__description\">\n\t\t<p>If you are a homeowner, builder, or developer looking to establish a new electrical connection, see below for helpful resources and contact information:<\/p>\n\t<\/div>\n\t\t<ol class=\"service__steps steps\">\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Does NBU provide service to the desired location?<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>Before setting up a new electrical connection to your property, please determine if NBU provides service to the area. To confirm, visit the service area map below.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<a title=\"Service Area Map\" target=\"_blank\" href=\"https:\/\/www.nbutexas.com\/wp-content\/uploads\/2025\/05\/NBU-Service-Boundaries-15MAY25-2.png\" class=\"step__cta btn btn--3d btn--yellow\">Service Area Map<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Does your request need a design?<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>Fill out our intake form below.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<a title=\"Customer Design Request Form\" href=\"https:\/\/forms.nbutexas.com\/Forms\/eleceng\" class=\"step__cta btn btn--3d btn--yellow\">Customer Design Request Form<\/a>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">An Electric Distribution Designer will review your request and determine the next steps to take.<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>A meeting may be scheduled with a Designer at the proposed location to discuss the scope of work and other requirements that may include meter location, fees and easements.<\/p>\n<p>If an easement is required, please refer to NBU\u2019s <a href=\"https:\/\/www.nbutexas.com\/es\/easements\/\">Easement Resource Page.<\/a><\/p>\n<p><strong>Easements and ROW:<\/strong> <a href=\"tel:8306088999\">830.608.8999<\/a> or <a href=\"mailto:easement@nbutexas.com\">easement@nbutexas.com<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Once your request has been reviewed and all prerequisites have been satisfied, you can begin the application process.<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>For the complete application process and additional information, refer to the <a href=\"https:\/\/www.nbutexas.com\/es\/new-residential-or-commercial-construction\/\">New Construction Page.<\/a><\/p>\n<p><strong>New Construction:<\/strong> <a href=\"tel:830-268-1193\">830.268.1193<\/a> or<br \/>\n<a href=\"mailto:newconstruction@nbutexas.com\">newconstruction@nbutexas.com<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"accordion\">\n\t\t\t\t<div class=\"accordion__section\">\n\t\t<header class=\"accordion__section-header\">\n\t\t\t<button class=\"accordion__section-toggle\" data-close-toggle=\".accordion__section-toggle\" data-close-target=\".accordion__section-content\" data-toggle-active=\"#accordion-section-69da9dc6b806b\" id=\"accordion-toggle-69da9dc6b806a\" aria-expanded=\"false\" data-controller=\"regionToggle\" aria-controls=\"accordion-toggle-69da9dc6b806a\">\n\t\t\t\t<div class=\"accordion__section-title\">What is required for the application process?<\/div>\n\t\t\t\t<div class=\"accordion__section-icon\"><span class=\"sr-only\"><\/span><i class=\"icon icon-\"><\/i><\/div>\n\t\t\t<\/button>\n\t\t<\/header>\n\t\t<div class=\"accordion__section-content inactive wysiwyg\" id=\"accordion-section-69da9dc6b806b\" aria-labelledby=\"accordion-toggle-69da9dc6b806a\" role=\"region\" hidden>\n\t\t\t<ul>\n<li>Complete the required application<\/li>\n<li>Provide required documentation<\/li>\n<li>Pay any applicable fees and\/or <a href=\"https:\/\/www.nbutexas.com\/es\/deposit-requirements\/\">Deposit Requirements<\/a><\/li>\n<li>Ensure property address is posted and visible from the street<\/li>\n<li>Ensure meter box is visible<\/li>\n<\/ul>\n\t\t<\/div>\n\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t<\/ol>\n\t<\/div>\n\n\n<div class=\"service\" id=\"service-panel-acf-block-693194304f1c7\" aria-labelledby=\"service-tab-acf-block-693194304f1c7\" role=\"tabpanel\" data-controllee=\"tabpanel\">\n\t<div class=\"service__description\">\n\t\t<p>If you are a homeowner, builder, or developer looking to establish a new electrical connection, see below for helpful resources and contact information:<\/p>\n\t<\/div>\n\t\t<ol class=\"service__steps steps\">\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Shop around for multiple proposals.<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>Customers considering solar are encouraged to shop around for multiple proposals, and review them with\u00a0<a href=\"mailto:COGen@nbutexas.com\">NBU\u2019s Solar Engineering team<\/a>. Our staff can help customers fully understand the interconnection process. New Braunfels Utilities can also provide guidance as to realistic expectations of these generation systems.<\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Submit required documentation before executing a contract with an NBU customer.<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>Contractor to submit required documentation <b><i>prior to executing a contract with an NBU customer\u00a0<\/i><\/b>to the\u00a0 <a href=\"mailto:COGen@nbutexas.com\">Solar Engineering Team<\/a>.<\/p>\n<ul>\n<li>Owner\u2019s email address<\/li>\n<li>Specification sheets for String\/Micro Inverter(s)<\/li>\n<li>Specification sheets for PV Modules\n<ul>\n<li>Number of panels, Tilt, and Azimuth for all unique string orientations<\/li>\n<\/ul>\n<\/li>\n<li>One-Line Diagram of PV interconnection<\/li>\n<li>Specifications of enclosure(s) into which NBU must install cable\n<ul>\n<li>Dimensions and orientation of access opening<\/li>\n<li>Enclosure vertical dimension shall be two times the depth dimension<\/li>\n<li>Location of enclosure relative to the meters and the ground<\/li>\n<li>Proposed point of delivery connectors<\/li>\n<\/ul>\n<\/li>\n<li>Overall Site Plan showing location of equipment include location of fences\n<ul>\n<li><strong>NOTE:<\/strong> Utility Service Equipment and PV Disconnect shall not be behind a fence without specific prior authorization<\/li>\n<\/ul>\n<\/li>\n<li>Submit proof of approved City Building Department (i.e. New Braunfels or Schertz) permit\n<ul>\n<li><strong>NOTE<\/strong>: Not required for installations outside of city limits<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t<\/ol>\n\t<\/div>\n\n\n<div class=\"service\" id=\"service-panel-acf-block-693194304f21e\" aria-labelledby=\"service-tab-acf-block-693194304f21e\" role=\"tabpanel\" data-controllee=\"tabpanel\">\n\t<div class=\"service__description\">\n\t\t<p>If you are a homeowner, builder, or developer looking to establish a new electrical connection, see below for helpful resources and contact information:<\/p>\n\t<\/div>\n\t\t<ol class=\"service__steps steps\">\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Request a city electric inspection.<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>Electric Inspections are required prior to orders being released to Electric Operations for electric meters to be set (temporary and permanent). New Braunfels Utilities inspects all temporary and permanent electric meter loops inside and outside city limits.<\/p>\n<p>Contact Information to request city inspections (projects located within city limits):<\/p>\n<p><strong>City of NB:<\/strong><br \/>\n<a href=\"mailto:inspections@nbtexas.org\">inspections@nbtexas.org<\/a>\u00a0or <a href=\"tel:8306082114\">830.608.2114<\/a><\/p>\n<p><strong>City of Schertz:<\/strong><br \/>\n<a href=\"mailto:inspections@schertz.com\">inspections@schertz.com<\/a>\u00a0or <a href=\"tel:2106191750\">210.619.1750<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Submit copy of approved city inspection before scheduling an NBU inspection.<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>New Braunfels Utilities must receive a copy of the approved city inspection <strong>before<\/strong> an NBU inspection can be scheduled.<\/p>\n<p>To submit City Inspection and\/or request NBU inspection, <a href=\"https:\/\/www.nbutexas.com\/electric-inspections\/\"><strong>click here<\/strong><\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Request an NBU Inspection.<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<p>Use the contact info below to request an inspection:<\/p>\n<ul>\n<li>Email: <a href=\"mailto:electric.inspections@nbutexas.com\">electric.inspections@nbutexas.com<\/a><\/li>\n<li>Phone: <a href=\"tel:8306088832\">830.608.8832<\/a><\/li>\n<\/ul>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t\t<li class=\"service__step step\">\n\t\t\t<header class=\"step__header\">\n\t\t\t\t<div class=\"step__index\"><\/div>\n\t\t\t\t<div class=\"step__title heading--4\">Additional contact information:<\/div>\n\t\t\t<\/header>\n\t\t\t<div class=\"step__content\">\n\t\t\t\t<div class=\"step__description wysiwyg\">\n\t\t\t\t\t<div class=\"callout-icon__headline\"><span style=\"color: #333333;font-family: 'Open Sans', 'open sans', 'Helvetica Neue', Arial, sans-serif;font-size: 1.6rem;font-weight: 400\"><strong><a href=\"https:\/\/www.nbutexas.com\/es\/tree-trimming\/\">Tree Trimming<\/a>: <\/strong>Use our <a href=\"https:\/\/survey123.arcgis.com\/share\/69c95b0fef184fee840612a50312a19c?portalUrl=https:\/\/nbutexas.maps.arcgis.com\">online portal<\/a> to report a tree limb too close to or on a power line. Our crews will investigate and resolve the issue when possible.<\/span><\/div>\n<p><b>Locate requests<\/b>\u00a0are scheduled through\u00a0<a href=\"https:\/\/www.texas811.org\/\" target=\"_blank\" rel=\"noopener\">Texas811<\/a><\/p>\n<ul>\n<li><strong>NOTE:<\/strong> The Texas One-Call law requires a request for locates to be submitted at least <strong>48 hours<\/strong> prior to digging 16 inches or deeper.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>For <b>Solar Disconnect \/ Reconnect<\/b><strong>\u00a0requests<\/strong>,\u00a0email the following information to: <a href=\"mailto:solarops@nbutexas.com\">solarops@nbutexas.com<\/a><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Account Number<\/li>\n<li>Address<\/li>\n<li>Contact Information<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><strong>All other Disconnect \/ Reconnect requests<\/strong>, email the following information to: <a href=\"mailto:elecopssupport@nbutexas.com\">elecopssupport@nbutexas.com<\/a><\/p>\n<ul>\n<li>Account Number<\/li>\n<li>Address<\/li>\n<li>Contact Information<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>To determine your <strong>Electric<\/strong><b> meter set status\u00a0<\/b>email: <a href=\"mailto:elecopssupport@nbutexas.com\">elecopssupport@nbutexas.com<\/a><\/p>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/li>\n\t\t\t<\/ol>\n\t<\/div>\n","protected":false},"template":"","audience":[],"class_list":["post-2040","process","type-process","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - 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