Community Advisory Meeting - November 18 2025
2025-11-18 09:00 - 11:00 (America/Chicago) | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States

Customer Solutions Center - CLOSED
2025-11-21 | Customer Solutions Center, 1488 S Seguin Ave, New Braunfels, TX, 78130, United States
Service Announcement

The NBU Customer Solutions Center will be closed on Friday, November 21, as our team participates in a scheduled Staff Development Day.
We will resume normal business hours on Monday, November 24.

Important Note on Payments:
Please be assured that no customer bills are due on November 21, so there is no need to worry about late fees due to the closure.

If you would like to make a payment, you can utilize the following convenient options:

Payment Portal: Use our secure online payment portal at

https://www.nbutexas.com/ways-to-pay/

Phone: Call our 24/7 automated phone payment service at

1-844-863-7360

Drop Box: Utilize the secure payment drop box located in the front parking lot at
the NBU Customer Solutions Center, 1488 South Seguin Ave, New
Braunfels, TX 78130

We appreciate your understanding and look forward to assisting you when we return on Monday, Nov. 24.

Thanksgiving - NBU Offices CLOSED
2025-11-27 - 2025-11-28 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Thursday, November 27, 2025, and Friday, November 28, 2025 for Thanksgiving and will re-open Monday, December 1, 2025, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

First Saturday Guided Tour
2025-12-06 09:30 - 10:30 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Please join us for a guided tour of the Headwaters every first Saturday!
Do you want to see exactly where the Comal River begins? Do you enjoy hearing stories about our local history? Or are you just curious what the Headwaters is all about? Join us each first Saturday of the month for a guided tour of the project site! The tour will take a leisurely pace around the 1/4 mile trail to see the Spring run, making stops to talk about Headwaters fascinating history, archaeology finds, conservation efforts, and more.
Whether you’re a first-time visitor, or a long-time supporter… There’s always something new to discover! First Saturday tours are free for members.
Unfortunately, trails are not ADA accessible.
.
Since 2017 the Headwaters non-profit has been working to connect our community to nature, by showcasing the significance of the Comal Springs, the heart and soul of New Braunfels!
Headwaters is located at 333 E Klingemann St, near downtown New Braunfels.
Please call 830-608-8937 or email info@headwatersatthecomal.org for more information or if you have any questions.

Community Advisory Panel Meeting - December 9, 2025
2025-12-09 09:00 - 10:30 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States

Board Meeting - December 11, 2025
2025-12-11 13:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
Strategic Planning Meeting | View the Agenda

Luminaria Evening of Lights
2025-12-12 18:30 - 20:30 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Please join us for this FREE annual holiday event for the entire community!
Celebrate the Comal Springs, stroll along the Evening of Lights trail, enjoy music, cookies, and refreshments. Don’t miss this unique opportunity to experience a peaceful evening by the sacred springs of the Comal River.
Parking is limited, so please sign up for an arrival time.
Thank you and we’ll see you Dec 12th!

Saturday SEAM Series
2025-12-13 10:30 - 11:00 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
DECEMBER 13th – Visible Wavelengths- Just in time for Christmas students will learn how light appears as different wave lengths, and how those colors interact with each other. Using mirrors, prisms, shadows, and a variety oflight sources, students will create works of light art.

Board Meeting - December 18, 2025
2025-12-18 13:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
Click here to access the agenda.

Christmas Holiday - NBU Offices CLOSED
2025-12-24 - 2025-12-25 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Wednesday, December 24, 2025, and Thursday, December 25, 2025, for the Christmas holiday and will re-open Friday, December 26, 2025, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

New Year's Day - NBU Offices CLOSED
2026-01-01 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Thursday, January 1, 2026 for New Year’s Day and will re-open Friday, January 2, 2026, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

Martin Luther King Jr. Day - NBU Offices Closed
2026-01-19 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Monday, January 19, 2026, for Martin Luther King Jr. Day and will re-open Tuesday, January 20, 2026, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

Special Board Meeting - January 22, 2026
2026-01-22 09:00 - 13:00 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Click here for the agenda.

Board Meeting - January 29, 2026
2026-01-29 13:00 - 17:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
Agenda Coming Soon.

Presidents' Day - NBU Offices Closed
2026-02-16 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Monday, February 16, 2026, for Presidents’ Day and will re-open Tuesday, February 17, 2026, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

Board Meeting - February 26, 2026
2026-02-26 13:00 - 17:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
February 26, 2026 Board Agenda

Board Meeting - March 26, 2026
2026-03-26 13:00 - 17:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
March 2026 Board Meeting Agenda

Propagating Native Plants
2026-03-31 09:30 - 11:30 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Join Native Plant Society members Kathy Carroll and Deedy Wright for a fun, hands-on class all about growing more native plants! Learn two easy propagation techniques: starting plants from seed, and growing new plants from stem cuttings. Both instructors are certified Propagation Specialists through the Texas Master Gardeners and will guide you step-by-step. Best of all, you’ll leave with your own planted seeds and cuttings, ready to grow into beautiful additions to your landscape.
This program is onsite at Headwaters at the Comal: 333 E Klingemann St, New Braunfels TX 78130.
Full refunds are available within 24-hrs notice.

Good Friday - NBU Offices Closed
2026-04-03 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Friday, April 3, 2026, for Good Friday and will re-open Monday, April 6, 2026, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

First Saturday Guided Tour
2026-04-04, 2026-05-02, 2026-06-06 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Please join us for a guided tour of the Headwaters every first Saturday!
Do you want to see exactly where the Comal River begins? Do you enjoy hearing stories about our local history? Or are you just curious what the Headwaters is all about? Join us each first Saturday of the month for a guided tour of the project site! The tour will take a leisurely pace around the 1/4 mile trail to see the Spring run, making stops to talk about Headwaters fascinating history, archaeology finds, conservation efforts, and more.
Whether you’re a first-time visitor, or a long-time supporter… There’s always something new to discover! First Saturday tours are free for members.
Unfortunately, trails are not ADA accessible.
Since 2017 the Headwaters non-profit has been working to connect our community to nature, by showcasing the significance of the Comal Springs, the heart and soul of New Braunfels!
Headwaters is located at 333 E Klingemann St, near downtown New Braunfels.
Please call 830-608-8937 or email info@headwatersatthecomal.org for more information or if you have any questions.

Native Plant Sale
2026-04-11 09:00 - 12:00 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Join the New Braunfels Chapter of the Native Plant Society of Texas for their annual Spring Plant Sale at Headwaters at the Comal!
This highly anticipated event is your chance to discover an incredible selection of native plants, many of which you won’t find at local nurseries. Whether you’re looking to create a more beautiful landscape, conserve water, or support local ecology, this sale has something for everyone.
NPSOT NB’s dedicated Plant Sale Team has curated an outstanding lineup of over 120 species of Texas natives for 2026. Browse the full plant list HERE to plan your visit in advance.
Best of all, proceeds from the sale support local nonprofits and community projects, so every purchase makes a positive impact.
Come early for the best selection, learn more about native plants, and connect with a passionate community of plant lovers.
This is one event you don’t want to miss! 🌱

Earth Day & Arbor Day Community Celebration
2026-04-18 09:00 - 12:00 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Join us for this FREE, family-friendly community event celebrating nature and our local natural resources! Explore our native prairie restoration, stroll along the spring run and see where the Comal River begins, and enjoy hands-on activities that connect you with the outdoors.

Visit a local food truck, check out the latest construction progress at Headwaters, and don’t miss our massive tree giveaway featuring over 1,700 trees generously donated by Cemex (see available varieties below). Throughout the event, you can also catch live demonstrations from featured organizations, enter raffles, and take photos of the wildflowers in bloom.
Registration is not required. Just stop by and enjoy the fun!
Address: Headwaters at the Comal, 333 E Klingemann St, New Braunfels 78130

Tree Giveaway: Chitalpa, Paw Paw, Red Mulberry, Mexican Plum, Bur Oak, Sycamore, American Elm, Lacey Oak, Red Oak, Texas Buckeye, Western Soap Berry
Hands-on Activities from our Partner Organizations: Be sure to visit exhibitor booths hosted by local nonprofits and partners doing stewardship in our community! It’s a great chance to see what’s happening year-round and find ways to get involved.

Bat Conservation International
City Nature Challenge
City of New Braunfels Parks and Recreation
Comal Conservation
Comal County Friends of the Night Sky
Comal Iron and Metals
Davey Tree Expert Company
Environmental Research Group (archaeology)
Friends for the Preservation of Historic Landa Park
Guadalupe Blanco River Authority at the Gorge
Headwaters at the Comal
Heritage Museum of the Texas Hill Country
Native Plant Society of Texas, New Braunfels Chapter
New Braunfels Utilities
One Water New Braunfels
Texas Master Naturalists, Guadalupe Chapter
Texas Master Naturalists, Lindheimer Chapter
Texas Wildlife Association
Waste Management & City of NB Solid Waste

Additional event details, including Sponsorship opportunities, can be found at the City’s event website.

Board Meeting - April 30, 2026
2026-04-30 13:00 - 17:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
Agenda Coming Soon

Memorial Day - NBU Offices Closed
2026-05-25 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Monday, May 25, 2026, for Memorial Day and will re-open Tuesday, May 26, 2026, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

Board Meeting - May 26, 2026
2026-05-26 13:00 - 17:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States

Board Meeting - June 11, 2026
2026-06-11 09:00 - 12:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States

Juneteenth - NBU Offices Closed
2026-06-19 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Friday, June 19, 2026, for Juneteenth and will re-open Monday, June 22, 2026, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

Board Meeting - June 25, 2026
2026-06-25 13:00 - 17:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
