Thanksgiving - NBU Offices CLOSED
2025-11-27 - 2025-11-28 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Thursday, November 27, 2025, and Friday, November 28, 2025 for Thanksgiving and will re-open Monday, December 1, 2025, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

First Saturday Guided Tour
2025-12-06 09:30 - 10:30 (America/Chicago) | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Please join us for a guided tour of the Headwaters every first Saturday!
Do you want to see exactly where the Comal River begins? Do you enjoy hearing stories about our local history? Or are you just curious what the Headwaters is all about? Join us each first Saturday of the month for a guided tour of the project site! The tour will take a leisurely pace around the 1/4 mile trail to see the Spring run, making stops to talk about Headwaters fascinating history, archaeology finds, conservation efforts, and more.
Whether you’re a first-time visitor, or a long-time supporter… There’s always something new to discover! First Saturday tours are free for members.
Unfortunately, trails are not ADA accessible.
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Since 2017 the Headwaters non-profit has been working to connect our community to nature, by showcasing the significance of the Comal Springs, the heart and soul of New Braunfels!
Headwaters is located at 333 E Klingemann St, near downtown New Braunfels.
Please call 830-608-8937 or email info@headwatersatthecomal.org for more information or if you have any questions.

Board Meeting - December 11, 2025
2025-12-11 13:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
Strategic Planning Meeting | Agenda Coming Soon

Luminaria Evening of Lights
2025-12-12 18:30 - 20:30 | Headwaters at the Comal, 333 E. Klingemann, New Braunfels, TX, 78130, United States
Please join us for this FREE annual holiday event for the entire community!
Celebrate the Comal Springs, stroll along the Evening of Lights trail, enjoy music, cookies, and refreshments. Don’t miss this unique opportunity to experience a peaceful evening by the sacred springs of the Comal River.
Parking is limited, so please sign up for an arrival time.
Thank you and we’ll see you Dec 12th!

Board Meeting - December 18, 2025
2025-12-18 13:00 | NBU Board Room, 263 Main Plz, New Braunfels, TX, 78130, United States
Agenda Coming Soon

Christmas Holiday - NBU Offices CLOSED
2025-12-24 - 2025-12-25 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Wednesday, December 24, 2025, and Thursday, December 25, 2025, for the Christmas holiday and will re-open Friday, December 26, 2025, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

New Year's Day - NBU Offices CLOSED
2026-01-01 | All NBU Offices
New Braunfels Utilities (NBU) offices will be closed Thursday, January 1, 2026 for New Year’s Day and will re-open Friday, January 2, 2026, at 8 a.m. for normal business hours.
NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.
The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.
Customers can make payments via the following convenient options:
– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.
– Online at nbutexas.com.
– Pay-by-Phone, 844.863.7360
– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.
