Contact Us
Customer Solutions Center
1488 S Seguin Ave, New Braunfels, TX 78130
NBU Service Center
355 FM 306, New Braunfels, TX 78130
Operating Hours
Monday – Friday, 8:00 a.m. to 5:00 p.m. (Customer Solutions Center & Service Center)
After Hours, Weekends, and Holidays
Customer Service
830.629.8400
866.629.8400 – toll free
830.606.2074 – metro
830.629.2119 – fax
Customerservice@nbutexas.com(Monday – Friday, 8:00 a.m. to 5:00 p.m.)
Outages or Service Issues
830.629.4NBU (4628) for reporting outages or service issues
Street Light Outages
Media Contacts
Communications and External Affairs Department
Email