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All requests to start, stop, or transfer service are due at least one NBU business day prior to the desired schedule date.

  1. Start Service

    All Customers must provide the necessary information. Along with a completed application, you will need to provide NBU with:

    • a copy of your driver’s license

    All service locations require a security deposit. More information can be found here.

    The following ways are available to initiate services:

  2. Stop Service

    Provide an Address
    A customer discontinuing services will need to provide NBU with the proper forwarding address.

    Provide Identification
    The customer will also need to verify identification such as a driver’s license and a Social Security number to complete the disconnection request.

    A disconnection request may be submitted a few ways:

  3. Transfer Service

    Provide an Address
    A customer transferring service will need to provide NBU with the address for which they are requesting services. The service address will determine the services that are provided for that specific location.

    Provide Identification
    The customer will need to provide NBU with identification such as a driver’s license and a Social Security number. A deposit may be required, depending on payment history.

    If you are an existing NBU customer and in need of transferring your utility service from one location to another you can make that request a few ways:

  4. Additional Questions?

    Contact Customer Service at 830.629.8400, 830.606.2074
    (San Antonio metro) or email customerservice@nbutexas.com. You can send a fax to
    NBU at 830.629.2119.

    Need New Construction Utility Services?

All requests to start, stop, or transfer service are due at least one NBU business day prior to the desired schedule date.

  1. Start Service

    All Customers must provide the necessary information. A completed application must be submitted along with with:

    • a copy of a driver’s license for the authorized person signing
    • appropriate Commercial documentation as found here

    All service locations require a security deposit. More information can be found here.

    The required documentation may be submitted the following ways:

  2. Stop Service

    Provide an Address
    A customer discontinuing services will need to complete a disconnection request and provide NBU with a proper forwarding address.

    Provide Identification
    The disconnection request will need to be signed by an authorized user for the account.

    A disconnection request may be submitted the following ways:

  3. Transfer Service

    Provide a completed Application
    A commercial customer transferring service will need to provide NBU with a completed application. The service address will determine the services that are provided for that specific location.

    Provide Identification
    The authorized user signing the application will need to provide NBU with identification such as a driver’s license. A deposit may be required, depending on payment history.

    If you are an existing NBU customer and in need of transferring your utility service from one location to another you can make that request a few ways:

  4. Additional Questions?

    Contact Customer Service at 830.629.8400, 830.606.2074
    (San Antonio metro) or email customerservice@nbutexas.com. You can send a fax to
    NBU at 830.629.2119.

    Need New Construction Utility Services?
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