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Text NBU to 85700* to sign up for outage notifications and more. You can report outages, check the status of device interruptions, and receive alerts for service information. * Activation requires a mobile number to be connected to your account. Standard data rates apply.
NOTE: Locates are only performed on public utility infrastructure; any water and/or wastewater utilities on private property should be located by a licensed plumber. The Texas One-Call law requires a request for locates to be submitted at least 48 hours prior to digging 16 inches or deeper.
Digging or tree trimming
Before you dig, even with a shovel, call Texas 811 to have underground lines marked.
Maintaining trees is largely the responsibility of the property owner, but NBU will trim or remove trees that interfere with power lines. If you think your tree is a candidate, please contact us to make an appointment to inspect it: 830.608.8800 or firstname.lastname@example.org
As a municipally, public-owned utility, New Braunfels Utilities (NBU) is focused on providing its community with reliable, resilient, and cost-efficient electric, water, and wastewater services. Committed to resiliency, NBU is a trusted community partner serving those who call New Braunfels home.
A diverse range of skill sets are needed to run a complex utility, and NBU offers careers for the highly motivated professional, technical, and administrative job-seeker.
New Braunfels Utilities takes fraud very seriously and is constantly monitoring activity. If you suspect fraud, please contact us immediately. Don’t give out any information over the phone if it is unsolicited.
Text NBU (628) to 85700* to sign up for electric outage notifications, account updates, and more. You can report outages, check the status of device interruptions, and receive important alerts about your account.
*Activation requires the mobile number to be connected to your account. Standard data rates apply.
Still have questions?
The NBU Customer Service team is available Monday – Friday, 8:00 a.m. to 5:00 p.m., excluding NBU holidays.