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Are You Signed Up For NBU Text Notifications?

Text NBU to 85700* to sign up for outage notifications, account updates, and more. You can report outages, check the status of device interruptions, and receive important alerts about your account.

*Activation requires the mobile number to be connected to your account. Standard data rates apply.


Still have questions?
Customer Service:
The NBU Customer Service team is available Monday – Friday, 8:00 a.m. to 5:00 p.m., excluding NBU holidays.
830.629.8400
Outages and Service Interruptions:
Report an outage, or services issue outside of normal business hours, on holidays, or weekends.
830.629.4628
Garbage and Recycling:
New Braunfels Utilities bills for these City services. For billing and service inquiries, contact the City of New Braunfels, 830.221.4040.
Solid Waste and Recycling Division