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Access your account to make payments, review your balances and usage, or modify your account settings.

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Are You Signed Up For NBU Text Notifications?

Text NBU (628) to 830.629.4628 to sign up for electric outage notifications, account updates, and more. You can report outages, check the status of device interruptions, and receive important alerts about your account.

*Activation requires the mobile number to be connected to your account. Standard data rates apply.

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Still have questions?
Customer Service:
The NBU Customer Service team is available Monday – Friday, 8:00 a.m. to 5:00 p.m., excluding NBU holidays.
Outages and Service Interruptions:
Report an outage, or services issue outside of normal business hours, on holidays, or weekends.
Garbage and Recycling:
New Braunfels Utilities bills for these City services. For billing and service inquiries, contact the City of New Braunfels, 830.221.4040.
Solid Waste and Recycling Division