New Electrical Connection
New Electrical Connection | New Braunfels Utilities
Getting Connected: What to Expect and What You’ll Need
If you’re a homeowner, builder, or developer preparing to establish a new electrical connection, this page brings together the key steps and requirements you need to know. At New Braunfels Utilities, we are here to make the process as clear and predictable as possible, from checking service availability to understanding the application requirements and expectations.
Does NBU provide service to the desired location?
Before setting up a new electrical connection to your property, please determine if NBU provides service to the area. To confirm, visit the service area map below.
Does your request need a design?
Fill out our intake form below.
An Electric Distribution Designer will review your request and determine the next steps to take.
A meeting may be scheduled with a Designer at the proposed location to discuss the scope of work and other requirements that may include meter location, fees and easements.
If an easement is required, please refer to NBU’s Easement Resource Page.
Easements and ROW: 830.608.8999 or easement@nbutexas.com
Once your request has been reviewed and all prerequisites have been satisfied, you can begin the application process.
For the complete application process and additional information, refer to the New Construction Page.
New Construction: 830.268.1193 or
newconstruction@nbutexas.com
Requirements For Your Application
To complete your new electrical connection application, you’ll need to:
• Fill out the appropriate connection application form
• Provide all required documentation requested by NBU
• Pay any applicable fees and meet any deposit requirements
• Make sure the property address is posted and visible from the street
• Ensure the electric meter box is visible and accessible
This set of requirements helps NBU assess your request and supports a smooth review and service setup once all prerequisites are met.
Shop around for multiple proposals.
Customers considering solar are encouraged to shop around for multiple proposals, and review them with NBU’s Solar Engineering team. Our staff can help customers fully understand the interconnection process. New Braunfels Utilities can also provide guidance as to realistic expectations of these generation systems.
Submit required documentation before executing a contract with an NBU customer.
Contractor to submit required documentation prior to executing a contract with an NBU customer to the Solar Engineering Team.
- Owner’s email address
- Specification sheets for String/Micro Inverter(s)
- Specification sheets for PV Modules
- Number of panels, Tilt, and Azimuth for all unique string orientations
- One-Line Diagram of PV interconnection
- Specifications of enclosure(s) into which NBU must install cable
- Dimensions and orientation of access opening
- Enclosure vertical dimension shall be two times the depth dimension
- Location of enclosure relative to the meters and the ground
- Proposed point of delivery connectors
- Overall Site Plan showing location of equipment include location of fences
- NOTE: Utility Service Equipment and PV Disconnect shall not be behind a fence without specific prior authorization
- Submit proof of approved City Building Department (i.e. New Braunfels or Schertz) permit
- NOTE: Not required for installations outside of city limits
Request a city electric inspection.
Electric Inspections are required prior to orders being released to Electric Operations for electric meters to be set (temporary and permanent). New Braunfels Utilities inspects all temporary and permanent electric meter loops inside and outside city limits.
Contact Information to request city inspections (projects located within city limits):
City of NB:
inspections@nbtexas.org or 830.608.2114
City of Schertz:
inspections@schertz.com or 210.619.1750
Submit copy of approved city inspection before scheduling an NBU inspection.
New Braunfels Utilities must receive a copy of the approved city inspection before an NBU inspection can be scheduled.
To submit City Inspection and/or request NBU inspection, click here
Request an NBU Inspection
Use the contact info below to request an inspection:
- Email: electric.inspections@nbutexas.com
- Phone: 830.608.8832
Additional contact information:
Locate requests are scheduled through Texas811
- NOTE: The Texas One-Call law requires a request for locates to be submitted at least 48 hours prior to digging 16 inches or deeper.
For Solar Disconnect / Reconnect requests, email the following information to: solarops@nbutexas.com
- Account Number
- Address
- Contact Information
All other Disconnect / Reconnect requests, email the following information to: elecopssupport@nbutexas.com
- Account Number
- Address
- Contact Information
To determine your Electric meter set status email: elecopssupport@nbutexas.com
Electric Connection Policy
The Electric Connection Policy defines the standards NBU uses in designing electric facilities and connection conditions. It’s approved by the NBU Board and outlines how service must be provided, the technical expectations for installations, and general service condition requirements. Understanding this policy helps you align your design and documentation with NBU’s standards before submitting your application.
Helpful Contacts & Support
If you have questions about the process, need support submitting your application, or want help understanding fees or design requirements, NBU’s team is available to assist. Whether you’re coordinating with a designer or ready to move toward inspections and service scheduling, we’re here to help guide you through the next steps.