Report or View Outages

When service interruptions happen, clear information matters. NBU’s outage tools help you quickly check what’s going on in your area, report an issue, and stay informed every step of the way. Whether you’re dealing with a sudden outage, planned maintenance, or a safety concern, we’re here to keep you connected with accurate, real-time updates.

Current Electric Outages

See active electric outages across our service area, including impacted locations and outage details.
View Current Outages

Current Water Outages

View current water outages, service interruptions, and related notices that may affect your area.
View Current Outages

Street Light Issue or Tree on Power Line

If you notice a street light out, a fallen limb, or a tree touching a power line, let us know so we can respond safely and quickly.
Report an Issue

Reporting Electric and Water Outages

Report by Phone

Call our automated system
830.629.4NBU (4628)
Or for electric outages only, text #OUT to 830.629.4NBU (4628). 

Available 24 hours a day, 7 days a week.

Text “Notifications” for Electric Outages
Join our notification program by texting:
NBU to 830.629.4NBU (4628)
Report outages, check status & receive alerts via text

Standard Data Rates Apply – The text notification program uses standard SMS messaging. Check with your carrier for any applicable charges.

 

Electric Outage Text Notification Program

Stay connected with real-time alerts before, during, and after an outage — right on your phone.

  1. Enroll: Sign up by texting NBU to 830.629.4628.
    Your mobile number must be linked to your NBU account. Registration takes just a moment.
  2. Report: Send a text when your power goes out.
     Our system will automatically log the outage for your address.

Stay Updated
 Get timely alerts and progress updates until service is fully restored.

 

Standard Data Rates Apply – The text notification program uses standard SMS messaging. Check with your carrier for any applicable charges.

 

How It Works

1

Enroll: Text NBU to 830.629.4628

You’ll need a mobile number associated with your NBU account. Enrolling is quick and easy.

2

Report: Text when you experience an outage

The system automatically reports the outage for your location when you send a message.

3

Stay Updated:

Get real-time updates throughout the restoration process until power is restored.

If you’re affected by an electric outage, you can text #Status to 830.629.4628 to receive an update on your location. NBU’s notification system will reply with the current status of the outage and any available restoration information.

Whether you reported the outage or were automatically notified by NBU, you’ll receive a text message once power has been restored to your location.