Payment Options

Payment Options | New Braunfels Utilities

Woman reviewing bill

Ways to Pay

We offer several secure and convenient ways to pay your utility bill, so you can choose the option that fits your routine best—whether that’s online, by phone, or automatically each month.

Account Login

Make a one-time payment online without logging in. This option is perfect if you’re in a hurry or don’t have an online account set up. All you need is your account number, last name, and mailing ZIP code.

Quickly Pay Your Bill

Use our automated phone payment system to pay anytime, day or night. This option is available 24 hours a day, seven days a week, and does not require internet access.

Call 1.844.863.7360 to pay using a checking or savings account, or with Visa, MasterCard, or Discover.

With Auto-Pay, your bill is automatically deducted from your checking, savings, or credit card account each month. This option helps you stay on track and avoid missed due dates.

Auto-Pay is managed through a secure third-party provider. Before each payment is processed, you’ll receive a bill showing the exact amount so you can review it prior to payment. To enroll, log in to your online account, click “Pay Your Bill,” then go to “My Profile” and select “AutoPay.”

Additional Payment Support

Understanding Your NBU Billing
Budget Billing
Utility Bill Assistance