Open Records Request
New Braunfels Utilities has a duty to respond to any written requests for open records. All requests must be directed to the Public Information Officer.
Any individual wishing to inspect or receive a copy of public records retained by New Braunfels Utilities must make the request in writing and may choose to do so via the online form provided below. Verbal requests shall not be accepted.
Please Note: If the information requested is unclear or if a large amount of information is requested, you may be contacted to discuss clarifying or narrowing your request. There may be charges associated with production of the requested information.
New Braunfels Utilities is prohibited from releasing personal information in a customer’s account record, information relating to the volume or units of utility usage, and the amounts billed to or collected from the individual for utility usage, unless the customer requests that NBU disclose the information. Personal information in a customer’s record includes the account holder’s address, telephone number, or social security number.
Pursuant to 552.1331 – Customers may complete the Request for Disclosure of Information Maintained by NBU following instructions within the form.
A customer may request disclosure of personal information at any time. The request may be made by submitting a written request to NBU, or by submitting a signed and completed form to NBU via mail or email. A customer may also rescind a request for disclosure of information by providing NBU with a written request to withhold personal information.
The Texas Public Information Act requires governmental agencies to make available for inspection and copying information that is collected, assembled, or maintained by or for a governmental body if it owns or has a right of access to the information, except for information the Act exempts or prohibits from disclosure, according to Chapter 552 of the Texas Government Code. Please note, confidential information may be included in documents held by New Braunfels Utilities. In such cases, New Braunfels Utilities may not be able to release this information. The Texas Public Information Act requires a governmental entity to request a ruling from the Texas Attorney General in some instances. The Attorney General’s Office has 45 business days to respond to a request for a ruling. New Braunfels Utilities has a duty to respond to any written requests for open records, including those that are made through email. However, state law provides that a governmental body can designate a public information officer that is authorized to receive email requests for open records. If such a designation is made, the Public Information Act is only activated for email requests if the email request is directed to the assigned individual. Pursuant to Section 552.301(c), Government Code, the Chief Communications and Strategy Officer has been designated by New Braunfels Utilities to receive all electronic mail requests for public information. Accordingly, New Braunfels Utilities is not responsible for responding to electronic mail and fax requests sent to any electronic mail addresses and fax numbers other than the email address referenced in the section below.
Verbal requests for copies of public information for inspection are not accepted nor viable.
Public Information Act requests may be submitted in-person or mailed to: New Braunfels Utilities, 263 Main Plaza, New Braunfels, Texas 78130. All in-person requests must be written.
For email requests: openrecords@nbutexas.com