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New Braunfels Utilities has a duty to respond to any written requests for open records. All electronic mail requests must be directed to the Public Information Officer.

Any individual wishing to inspect or receive a copy of public records retained by New Braunfels Utilities must make the request in writing and may choose to do so online by submitting the form provided below. Verbal requests shall not be accepted. A written Open Records Request may also be submitted to New Braunfels Utilities at openrecords@nbutexas.com.

New Braunfels Utilities is prohibited from releasing personal information in a customer’s account record, information relating to the volume or units of utility usage, and the amounts billed to or collected from the individual for utility usage, unless the customer requests that NBU disclose the information. Personal information in a customer’s record includes the account holder’s address, telephone number, or social security number.

Pursuant to 552.1331 – Customers may complete the Request for Disclosure of Information Maintained by NBU following instructions within the form.

A customer may request disclosure of personal information at any time. The request may be made by submitting a written request to NBU, or by submitting a signed and completed form to NBU via mail or email. A customer may also rescind a request for disclosure of information by providing NBU with a written request to withhold personal information.

Please Note: If the information requested is unclear or if a large amount of information is requested, you may be contacted to discuss clarifying or narrowing your request. There may be charges associated with production of the requested information.

For general questions on making public information requests or for special accommodations pursuant to the Americans With Disabilities Act (ADA)

Please contact New Braunfels Utilities Communications and External Affairs department at 830.629.8485 or 263 Main Plaza, New Braunfels, Texas 78130.