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New Braunfels Utilities has a duty to respond to any written requests for open records. All electronic mail requests must be directed to the Public Information Officer.

Any individual wishing to inspect or receive a copy of public records retained by New Braunfels Utilities must make the request in writing and may choose to do so online by submitting the form provided below. Verbal requests shall not be accepted. A written Open Records Request may also be submitted to New Braunfels Utilities as follows:

You may submit this form.

Please Note: If the information requested is unclear or if a large amount of information is requested, you may be contacted to discuss clarifying or narrowing your request. There may be charges associated with production of the requested information.

For general questions on making public information requests or for special accommodations pursuant to the Americans With Disabilities Act (ADA)

Please contact New Braunfels Utilities Communications and External Affairs department at 830.629.8485 or 263 Main Plaza, New Braunfels, Texas 78130.