Though New Braunfels Utilities’ (NBU) rates are among the lowest when compared to others in our region, we realize that utility bills can also be more than anticipated, especially during the on-peak season (June through September). We offer many tools for managing your utility costs, and we are here to help. For example, we can show how your usage compares to your neighborhood and community averages, explain rates, or discuss your sprinkler system settings to limit your max volume, reducing water usage and expense for lawn irrigation. We can show you how to program the system to receive an automated text if you are approaching predefined water or electric volume during the month. Customers may experience higher utility bills because of summer temperatures and drought conditions, coupled with water rate increases. Water rate increases are necessary to maintain regulatory compliance and replace and maintain aging infrastructure.
Virtual after hours consults are available on Tuesdays and Thursdays from 5:00 p.m. – 8:00 p.m., and Saturdays 8:00 a.m. – 12:00 p.m. Schedule your appointment, and a Conservation and Customer Solutions Representative will confirm the appointment.
*At this time, not all NBU customers will be able to receive customer notifications. The interval data is dependent on the meter type and data that’s collected. Please contact us at, 830.629.8400, should you have any questions.
Looking for a great way to track and compare your water and energy usage month to month? Try our Customer Connect Bill Analyzer. Watch this helpful video for step-by-step instructions on how to access the tool.
Are you experiencing financial hardship, or would like to help customers in our community by donating to the NBU Utility Bill Payment Assistance program?
Avoid big changes in your utility bill – especially during peak months when air conditioning, heating, and using the sprinkler system can increase bills. Visit the Budget Billing page to learn more about the program.
For conservation tips that can help manage utility costs, view these videos.
Request a consumption report that shows how your usage compares to your neighborhood and community averages.
Take the guesswork out of programing your irrigation meters and timers and learn how to set up your online account and manage usage alerts with our do-it-yourself videos.
FREE water energy, and irrigation assessments are a great way to identify waste and solutions that can help reduce utility expenses.
Annual household leaks waste over 10 trillion gallons of water per year nationwide. New Braunfels Utilities offers a helpful checklist to ensure your pipes are sealed and do not contribute to this statistic.
Get more for less with energy and water rebates.
The New Braunfels Utilities residential rate calculator is a helpful tool available to estimate your monthly residential utility usage cost based on projected electricity, water, and wastewater use and other criteria. It may be helpful to have a recent bill handy when using this tool.
New Braunfels Utilities wants to help break down the details of your bill for easy processing. Easily find the important information – the amount due to the due date and usage totals- and further understand your consumption data.
Assessments are designed to analyze utility usage and identify ways to make successful and beneficial improvements. Schedule a virtual assessment, and a Customer Solutions Representative will confirm the appointment.