We’re Here to Help You Manage Your Utility Bill
Though New Braunfels Utilities’ rates are competitive when compared to others in our region, we realize that utility bills can sometimes be more than anticipated, especially during the on-peak season (June through September).
Below is a comprehensive list of the many tools that NBU offers to help you manage utility costs.
*At this time, not all NBU customers will be able to receive customer notifications. The interval data is dependent on the meter type and data that’s collected. Please contact us at, 830.629.8400, should you have any questions.
Looking for a great way to track and compare your water and energy usage month to month? Try our Customer Connect Bill Analyzer. Watch this helpful video for step-by-step instructions on how to access the tool.
Are you experiencing financial hardship, or would like to help customers in our community by donating to the NBU Utility Bill Payment Assistance program?
Avoid big changes in your utility bill – especially during peak months when air conditioning, heating, and using the sprinkler system can increase bills. Visit the Budget Billing page to learn more about the program.
For conservation tips that can help manage utility costs, view these videos.
Request a consumption report that shows how your usage compares to your neighborhood and community averages.
Take the guesswork out of programing your irrigation meters and timers and learn how to set up your online account and manage usage alerts with our do-it-yourself videos.
NBU provides FREE virtual or in-person water, energy, and irrigation performance assessments to both residential and commercial NBU customers, upon request. Performance assessments are designed to analyze the efficiency of your home appliances and fixtures to identify ways to make successful and beneficial improvements.
Annual household leaks waste over 10 trillion gallons of water per year nationwide. New Braunfels Utilities offers a helpful checklist to ensure your pipes are sealed and do not contribute to this statistic.
Get more for less with energy and water rebates.
The residential rate calculator is a helpful tool available to estimate your monthly residential utility usage cost based on projected electricity, water, and wastewater use and other criteria. It may be helpful to have a recent bill handy when using this tool.
New Braunfels Utilities wants to help break down the details of your bill for easy processing. Easily find the important information – the amount due to the due date and usage totals- and further understand your consumption data.