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We Take Pride in Providing Safe, Clean Drinking Water

In April 2023, NBU began surveying water lines in our service territory to inventory and determine the pipe materials used to connect our water distribution system to residences or businesses. Although highly unlikely, this process will help determine if any lead pipes still exist on the customer-facing side of residences. Water service lines made of lead can affect the quality of drinking water and cause serious health effects.

This new program is in response to the Environmental Protection Agency’s 2021 Lead and Copper Rule Revisions, which require water suppliers to inventory all service lines within their service area. All service lines built before 1983 will be surveyed, a timeline approved specifically for NBU by the Texas Commission on Environmental Quality. The inventory will be completed and submitted to the Environmental Protection Agency on October 26, 2024.

Frequently Asked Questions

There is No Action Required on Your Part

If your home has lead or copper service lines, they will be identified by professionally-trained NBU employees and you will be notified. There is no action needed.

What to Expect If Your Water Lines are Inspected

  • When inventorying a service line, NBU employees or contractors will examine both the customer line connected to the water meter and NBU’s service line located on the other side of the meter. Water meters are located in the water meter box which is typically in the front or side yard between the sidewalk and street.
  • In some cases, the water line’s material may not be determined when surveying the line in the water meter box and NBU will be required to excavate a small area directly in front of or behind the box. In this case, a 12-inch hole will be excavated approximately a foot past the meter box. Once the water line material has been inventoried, NBU will immediately fill the hole with sand and topsoil.
  • Inspections will be done during regular business hours, after hours on weekdays during the daylight hours, and weekends. The inspection will take approximately 10 to 15 minutes.
Questions About the Water Line Inventory Process?

Contact us by email or call 830.608.8901 for more information.

Additional Resources