Utility and City Services
Who should I contact?
New Braunfels Utilities is a component unit of the City of New Braunfels. A component unit is defined as a legal, separate organization for which the City is financially accountable. This can cause confusion for residents to know who to contact when questions or issues arise.
Below are answers to frequently asked questions and resources to identify the correct contact.
New Braunfels Utilities handles the monthly billing for garbage and recycling collection services for the City of New Braunfels. You will see the charge each month on your NBU bill.
The City of New Braunfels handles operations for all residential and commercial garbage collection. To view the trash collection schedule or learn more about their residential garbage collection program, click here.
All electric outages, water leaks, and service issues are handled by NBU and can be reported by calling our 24-hour hotline at 830.629.4628.
Street light outages can be reported here.
The City of New Braunfels hosts regularly scheduled events designated for the disposal of hazardous or environmentally sensitive material. This includes the disposal of batteries, electronics, hazardous waste, branches and brush, chemicals, paint, plastic bags, styrofoam, and tires. To learn more, click here.
New Braunfels Utilities handles the billing for all garbage and recycling and utility services and offers a variety of convenient methods to pay your bill. To learn more, click here.
New Braunfels Utilities handles the start, stop, and transfer of services and can assist you in beginning or stopping service to your address.
The City of New Braunfels handles all building permits and city inspections. To learn more, click here.
