Report or View an Outage
Whatever the situation, NBU’s outage maps and electric outage notification program can help you stay updated with the latest information.
Reporting Electric and Water Outages
Customers can report electric and water service outages 24/7 by calling 830.629.4NBU (4628).
For electric outages only, text #OUT to 830.629.4NBU (4628). Standard data rates apply.
Electric Outage Notification Program
To receive real-time updates on electric outages, we recommend that customers enroll in our Electric Outage Text Notification program. You can report outages, check the status of device interruptions, and receive alerts for service information, all through text messages. Currently, water outages are updated on the water outage viewer only.
To enroll in the program, you must have a mobile number associated with your account. Enrolling is easy and can be done by texting NBU to 830.629.4628. The program only applies to electric outages currently.
How to Check on the Status
When affected by an outage, a customer may text #Status to check the status of an electric outage. A text will be received from NBU’s notification system, reporting the status of the outage at the customer’s location.
Whether the customer reported the outage or received notification of the outage from NBU, the customer will receive a text once the electric outage is restored.