Ways to Pay
Our goal is to make paying your utility bill as easy, convenient, and secure as possible. Discover a new way to pay.
Enrolling in automatic payments allows you to participate in our Budget Billing program. With Budget Billing, you can avoid big changes in your utility bill, especially during peak months when air conditioning, heating, and watering can mean higher usage and higher bills. Budget Billing eases the impact of higher seasonal utility bills by spreading your bills into 11 equal monthly payments, with the 12th month serving as the reconciling month. It makes your budget easier to manage by spreading actual energy costs evenly over the course of the year. If you are interested in signing up for this program, call Customer Service at 830.629.8400 or sign up in person at the Main Plaza Office, located at 263 Main Plaza, to complete the application. For more information view our Budget Billing page.
The NBU Utility Bill Assistance Program is designed to aid customers in our service area who are experiencing extreme hardship and financial need. The New Braunfels Foodbank manages the program for NBU and handles the application process and determining the amount of assistance that can be provided to customers to help pay for electric, water, and wastewater charges on the bill. Contact the New Braunfels Food Bank directly at 830.327.6004 for more information about the NBU Utility Bill Assistance Program.
NBU Care Certificates are a great gift idea for those hard-to-buy-for people on your list. They can be used just like a gift certificate by NBU customers to pay for their utility bill. The certificates are available in increments of $25. No additional service or activation fees or costs are charged. Those receiving gift certificates can bring them to the NBU Main Office or mail them in with their monthly bill payment. The certificates are available for purchase from an NBU Customer Service Representative at the Main Office located at 263 Main Plaza in Downtown New Braunfels or call 830.629.8400 for more information.
New Braunfels Utilities offers deferred payment of utility bills to senior citizens 60 years of age or older. Customers receiving a deferred payment will have their payment due date extended to 25 days after the bill issue date, without penalty. The deferral may be applied to the customer’s primary residence account only. New Braunfels Utilities may require a person applying for payment deferral to present reasonable proof that they are 60 years of age or older. Customers interested in the program can fill out a Senior Citizen Billing Application and fax it to 830.629.2119 or mail to: NBU, P.O. Box 310289, New Braunfels, TX 78131-0289.
Simply detach your payment stub from your utility bill and include it along with your check or money order and mail payments to:
New Braunfels Utilities
P.O. Box 660
San Antonio, TX 78293-0660
Pay in person by visiting us at:
1488 S Seguin Ave
New Braunfels TX, 78130
You can choose to use Western Union Convenience Pay Service at participating area stores. All you need is your payment stub from your NBU bill – your payment can be made with a check, cash, or money order. Some locations take cash only. Area stores that take NBU payments through Western Union Convenience Pay Service include:
ARLAN’s MARKET
559 W. San Antonio St.
New Braunfels, TX 78130
830.625.3714
Customer billing payments delivered to or received by an NBU Customer Service Representative by 5:00 p.m. on an NBU business day are processed on the date received. Online and automated phone payments completed by 11:59 p.m. are credited the same day. All other payments to drop boxes, night drops, or other alternative payment locations cannot be assured to be processed as a payment on the same NBU business day.