Ways to Pay
Our goal is to make paying your utility bill as easy, convenient, and secure as possible. We offer a variety of payment methods.
Make a payment from your checking or savings account, or with Visa, MasterCard, and Discover. Simply register your account with Customer Connect and log in to view your account information and balance.
Call our automated phone payment service 24-hours a day, seven days a week. Simply dial 1.844.863.7360 to make your payment from a checking or savings account, or with Visa, MasterCard, and Discover.
You can choose to use Western Union Convenience Pay Service at participating area stores, including HEB, Pit Stop Food Mart, and Arlan’s Market. All you need is your payment stub from your NBU bill – your payment can be made with a check, cash, or money order. Some locations take cash only. Area stores that take NBU payments through Western Union Convenience Pay Service include:
ARLAN’s MARKET
559 W. San Antonio St.
New Braunfels, TX 78130
830.625.3714
H-E-B Plus! GROCERY
2965 N Interstate 35 Frontage Rd
New Braunfels, TX 78130
830.312.5700
H-E-B GROCERY #074
1655 W State Highway 46
New Braunfels, TX 78132
830.626.0937
H-E-B GROCERY #380
651 S Walnut Ave
New Braunfels, TX 78130
830.608.0017
H-E-B GROCERY #622
20725 W State Highway 46
Spring Branch, TX 78070
830.438.3000
New Braunfels Utilities offers two convenient automatic payment methods:
Auto Pay – The auto-pay payment option is managed by a third-party Merchant Card Service Provider, under contract with NBU, and allows customers to have their NBU bill balance automatically deducted from a checking, savings, or credit card account. Prior to each payment, you will receive a bill notifying you of the exact amount. To enroll, log in to your online account and click “Pay Your Bill” at the top right of the page, which will direct you to our third-party managed payment portal. Once there, click “My Profile” and you will see “AutoPay” as the first option.
Auto Draft – The auto-draft payment option allows customers to have their NBU bill balance automatically deducted from a checking or savings account. Customers can enroll in auto-draft payments without having an online account with NBU. If interested, please complete this form and submit via email or mail to: NBU, Attention: Customer Service, P.O. Box 310289, New Braunfels, TX 78131.
Enrolling in automatic payments allows you to participate in our Budget Billing program. With Budget Billing, you can avoid big changes in your utility bill, especially during peak months when air conditioning, heating, and watering can mean higher usage and higher bills. Budget Billing eases the impact of higher seasonal utility bills by spreading your bills into 11 equal monthly payments, with the 12th month serving as the reconciling month. It makes your budget easier to manage by spreading actual energy costs evenly over the course of the year. If you are interested in signing up for this program, call Customer Service at 830.629.8400 or sign up in person at the Main Plaza Office, located at 263 Main Plaza, to complete the application. For more information view our Budget Billing page.
NBU Care Certificates are a great gift idea for those hard-to-buy-for people on your list. They can be used just like a gift certificate by NBU customers to pay for their utility bill. The certificates are available in increments of $25. No additional service or activation fees or costs are charged. Those receiving gift certificates can bring them to the NBU Main Office or mail them in with their monthly bill payment. The certificates are available for purchase from an NBU Customer Service Representative at the Main Office located at 263 Main Plaza in Downtown New Braunfels or call 830.629.8400 for more information.
The NBU Utility Bill Assistance Program is designed to aid customers in our service area who are experiencing extreme hardship and financial need. The New Braunfels Foodbank manages the program for NBU and handles the application process and determining the amount of assistance that can be provided to customers to help pay for electric, water, and wastewater charges on the bill. Contact the New Braunfels Food Bank directly at 830.327.6004 for more information about the NBU Utility Bill Assistance Program.
New Braunfels Utilities offers deferred payment of utility bills to senior citizens 60 years of age or older. Customers receiving a deferred payment will have their payment due date extended to 25 days after the bill issue date, without penalty. The deferral may be applied to the customer’s primary residence account only. New Braunfels Utilities may require a person applying for payment deferral to present reasonable proof that they are 60 years of age or older. Customers interested in the program can fill out a Senior Citizen Billing Application and fax it to 830.629.2119 or mail to: NBU, P.O. Box 310289, New Braunfels, TX 78131-0289. View Application
Simply detach your payment stub from your utility bill and include it along with your check or money order and mail payments to:
New Braunfels Utilities
P.O. Box 660
San Antonio, TX 78293-0660
Our Main Office is conveniently located in Downtown New Braunfels at 263 Main Plaza. You can either pay at the front counter or at our drive-through, located next to Neagelin’s Bakery. Our night depository is also located at the drive-through (no cash payments accepted in the night depository). Open Monday – Friday, 8:00 a.m. to 5:00 p.m.
Customer billing payments delivered to or received by an NBU Customer Service Representative by 5:00 p.m. on an NBU business day are processed on the date received. Online and automated phone payments completed by 11:59 p.m. are credited the same day. All other payments to drop boxes, night drops, or other alternative payment locations cannot be assured to be processed as a payment on the same NBU business day.