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NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

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New Braunfels Utilities (NBU) is committed to protecting your privacy and employing technology to ensure a safe and secure online experience for all visitors to our website. This Statement of Privacy applies to the NBU website and governs data collection and usage. By using the NBU website, you consent to the data practices described in this statement.

Collection of your Personal Information:

To serve its customers, NBU collects personally identifiable information, such as your name, home or work address, social security number, email address, and telephone number. New Braunfels Utilities may also collect general demographic information, which is not personally identifiable, such as your ZIP code, age, gender, preferences, interests, and favorites.

Additionally, certain technical information relating to computer hardware and software is automatically collected by NBU for all visitors to the site. This information may include: IP address, browser type, domain names, access times, and referring website addresses. This information is used by NBU for the operation of online services in order to maintain quality of service and to provide general statistics regarding use of the New Braunfels Utilities website.

Please keep in mind that if you directly disclose personally identifiable information or other sensitive data through NBU public message boards, this information may be collected by other users who access the public message boards.

New Braunfels Utilities encourages you to review the privacy statements of third-party websites that you choose to access through hyperlinks appearing on NBU website so that you can understand how those third-party websites collect, use and share your information. New Braunfels Utilities is not responsible for the privacy statements or other content provided by any third-party website, including affiliates of NBU.

Use of your Personal Information:

New Braunfels Utilities collects and uses your personal information to operate the NBU website and deliver the services you have requested. New Braunfels Utilities does not use or disclose sensitive personal information, such as race, religion, or political affiliation, without your explicit written consent. As a general matter, NBU may disclose or release personal information as follows:

  • when authorized by you or when necessary to provide you with a service you have requested;
  • to communicate with you about issues related to your application, account or request for service;
  • to contact you periodically regarding opportunities to complete surveys or otherwise participate in research about your opinion of current service and/or of potential new services that may be offered;
  • when necessary to comply with an order of a government agency or court, when requested by a government regulator, or as otherwise required by law;
  • to investigate and address NBU system or facility problems; as appropriate to protect NBU’s legal rights; during emergencies; in the event physical safety is believed to be at risk; and when necessary to protect the security of NBU assets;
  • as required by law under a Texas Public Information Act request; to a commercial or consumer credit reporting agency for credit related activities;
  • to individual contractors, partners, other utilities, agents or third-party service providers who assist NBU directly or indirectly in providing you with products and services; and to any entity for which NBU bills you for goods or services.


The NBU website uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a webpage server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the website server that you have returned to a specific page. For example, if you personalize New Braunfels Utilities webpages or register with a New Braunfels Utilities site or service, a cookie helps NBU to recall your specific information on subsequent visits to our website. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same New Braunfels Utilities webpage, the information you previously provided can be quickly retrieved so that you can easily use the New Braunfels Utilities website features that you previously customized.

You have the ability to accept or decline cookies. Most internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the New Braunfels Utilities’ services or webpages you visit.

Use of New Braunfels Utilities Logos:

New Braunfels Utilities’ logo is trademark or service mark of New Braunfels Utilities. These or any other NBU trademark or service marks may not be used without the written permission of NBU.

Security of your Personal Information:

New Braunfels Utilities secures your personal information from unauthorized access, use, or disclosure.  New Braunfels Utilities secures the personally identifiable information you provide on computer servers in a controlled, secure environment to protect against unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to a third-party website, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Website Enforcement of Terms and Conditions:

These terms and conditions are governed and interpreted pursuant to the laws of the State of Texas, United States of America, notwithstanding any principles of conflicts of law. If any part of these terms and conditions is unlawful, void or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of remaining provisions.

Changes to this Statement:

New Braunfels Utilities can revise these terms and conditions at any time by updating this Website Privacy Policy to reflect company and customer feedback.  New Braunfels Utilities encourages you to periodically review this Policy to stay informed about how NBU is collecting, using, and securing your information.

Contact Information:

New Braunfels Utilities welcomes your comments regarding this Website Privacy Policy. If you believe that NBU has not adhered to this Policy, please contact New Braunfels Utilities at We will use commercially reasonable efforts to promptly address your concerns about privacy issues relating to our website.