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Simple, Effective Communication

NBU’s Text Notification System is a convenient tool that allows NBU customers to report outages and receive text notifications regarding current outages in our service area. Enroll today for the latest utility updates.

Using the Text Notification Program
To Report an Outage:Text “OUT” to 830.629.4628
For Status Updates:Text “STATUS” to 830.629.4628
To Enroll:Text “NBU” to 830.629.4628
To Opt-Out:Text “QUIT” to 830.629.4628

Current Electric Outages

View current electric outages in our service area.

View Outage Map
Current Water Outages

View current water outages or notices in our service area.

View Outage Map

Transition to Long Code

The telephone number for the NBU Text Outage Notification Program has been changed from 85700 to 830.629.4628. This is NBU’s 24/7 phone number, 830.629.4(NBU), ensuring it is a recognizable and trusted number.

On February 21, 2023, NBU customers with a valid cell phone number on their account were automatically opted in to receive electric outage and emergency notifications via text message. After that date, customers wanting to join the program can simply text “NBU” to 830.629.4628. This system will only be used to relay important information about service-related issues and emergencies.