Contact Us


NBU Main Office

263 E. Main Plaza, New Braunfels, TX 78130
P.O. Box 310289, New Braunfels, TX 78131-0289
(830) 629-4NBU (4628) for reporting outages or service issues • (830) 629-8400 for Customer Service • (866) 629-8400 (toll free) • 606-2074 (metro) • (830) 629-2119 (fax)

Garbage and recycling services are provided by the City of New Braunfels. Please contact the City of New Braunfels at (830) 221-4040 with any questions or problems regarding garbage or recycling services.

NBU Service Center

355 FM 306, New Braunfels, TX 78130

Operating Hours

Monday - Friday, 8 a.m. to 5 p.m. (Main Office & Service Center)

After Hours, Weekends and Holidays

(830) 629-4NBU (4628)


Customer Service: (M-F, 8 a.m. to 5 p.m.)

Bid Opportunities

Employment Opportunities

Quick Contact Links

Billing Questions
Payment Assistance
Outages or Service Problems
Reporting Watering Violations or Water Leaks
Easement Questions
Employment Opportunities
New Construction
Street Light Outages
Tree Trimming
SAFEhaven Programs
Scheduling Speakers or School Programs
Garbage or Recyling Questions
Claim Form