NBU SMART: Smart Meters & Smarter Energy Use | New Braunfels Utilities
Understanding Smart Meter Technology
Smart meter technology is changing how customers connect with their energy and water use. These advanced meters automatically communicate usage data to NBU, giving you more timely insight into your consumption and helping improve system reliability and efficiency. Smart meters open the door to tools and features that make managing your utilities simpler and more proactive.
Learn how NBU SMART meters and tools help you understand your energy and water use, improve convenience, and access real-time data to save and stay informed.
With SMART technology, you get access to features designed to give you better visibility and control:
• See near-real-time reads of your electric and water use through your customer portal
• Review daily usage patterns to understand what drives your costs
• Customize notifications for usage alerts, conservation tips, and outage updates
• Smart meters can automatically notify NBU of outages, helping crews respond faster
Through the Customer Connect portal, you can log in 24/7 to view your energy and water use, track trends over time, and make service requests at your convenience. With optional notifications by text, email, or automated phone message, you stay informed about usage levels, potential issues, and service alerts without waiting for your bill.
SMART technology is designed to make your day-to-day life easier. Beyond automatic outage reporting and usage tracking, NBU continues exploring ways to connect smart meters with home systems and smart appliances. In the future, enhanced capabilities may allow more direct control over devices from your phone or computer as new tools become available.
Smart meters help NBU identify issues across the system more quickly. Because usage data and outages are communicated automatically, crews can target problems more precisely and restore service faster. The technology also supports secure, encrypted communication to protect customer information.
By reducing the need for in-person meter reads and vehicle trips, smart meter technology helps lower emissions. Increased visibility into usage patterns encourages conservation, supporting community sustainability goals and helping customers make smarter energy and water choices.
Start by signing into your Customer Connect account to explore your usage data, set alerts, and customize notifications. These tools give you the information you need to make informed decisions about your home or business and stay in control of your utility use.
