Water Notice
NBU has issued a WATER NOTICE – April 19, 2026
Routine testing identified the presence of coliform and E. coli bacteria in a water sample taken directly from a well, raw water, before the water enters our customer distribution system. It is important to note that this raw water is always disinfected as part of our standard treatment process before being delivered to homes and businesses.
Out of an abundance of caution, the affected wells were immediately taken offline and will be fully disinfected. Required testing will be conducted before the wells are returned to service.
The water delivered to our customers continues to meet all regulatory standards and is safe for customers to use and drink. This is NOT a Boil Water notice. No additional measures are needed before use or consumption.
New Braunfels Utilities issued a required public notice on April 19, 2026, in accordance with the Texas Commission on Environmental Quality (TCEQ).
Routine testing identified the presence of coliform and E. coli bacteria in a raw water sample taken directly from a well before treatment.
Yes. The water delivered to our customers continues to meet all regulatory standards and is safe to use and drink.
The sample in question was taken before the water entered the treatment process. NBU disinfects raw groundwater as part of standard operations before water is delivered to customers.
No. The bacteria were identified in a raw water sample collected directly from a well prior to treatment.
This does not mean bacteria were found in the treated drinking water delivered to customers.
This notice is required by TCEQ whenever certain testing results occur, even when treated drinking water continues to meet all standards.
Providing transparent and timely information to customers is important to NBU
Out of an abundance of caution, NBU immediately:
- Took the affected wells offline
- Began full disinfection procedures
- Will complete all required follow-up testing
- Will only return the wells to service once regulatory requirements are met
Yes. The well is located at our well site at 333 E. Klingemann St., New Braunfels, TX 78130.
No. This is not a boil water notice.
The water delivered to customers remains safe to use and drink.
Yes. Customers may continue normal water use.
A boil water notice is issued when there is evidence that treated drinking water in the distribution system may be unsafe or may not meet required health standards. In this case, the bacteria were identified in a raw water sample taken before treatment, not in the treated water delivered to customers. Because the water provided to customers continues to meet all regulatory standards and remains safe to drink and use, a boil water notice was not required.
Raw groundwater goes through a disinfection process before entering the distribution system. This treatment is designed to ensure water delivered to customers meets state and federal drinking water standards.