FAQ Category: Water Line Inventory

Galvanized pipes can absorb lead if they were previously connected downstream of a lead service line. Because complete historical records are not always available, the rule requires these lines to be labeled as Galvanized Requiring Replacement out of an abundance of caution.

Service line ownership and responsibilities may vary in multi-family properties. Property owners and managers will be contacted as needed.

Customers can view service line material information through the Water Service Line Inventory Map.

If lead is detected, customers will receive guidance on next steps, including testing, mitigation, and available resources.

Homes built before 1983 are more likely to have lead-containing materials, which is why those service lines were included in the inventory.

Simple steps such as flushing taps, using cold water for consumption, and maintaining plumbing fixtures can help reduce exposure.

New Braunfels Utilities can help share available resources and guidance if replacement becomes necessary.

No. Water service will not be shut off due to a customer’s decision not to replace a service line.

Replacement requirements depend on regulatory guidance and individual circumstances. Call 830.608.8901 for more information. 

Finding a lead service line does not automatically mean lead is present in drinking water, but it does require awareness and appropriate follow-up.