Texting Outage Notification

NBU is excited to announce its new Texting Outage Notification System. This new service is an added convenience for NBU electric customers to help make reporting outages and receiving notifications or updates about outages much easier. 

Once customers are enrolled in the program, they can text NBU and receive automated text notifications from NBU regarding outages. To enroll in the program a customer must have a cell phone number associated with their NBU account. This can  be done by calling Customer Service at 830-629-8400 during business hours (Monday-Friday 8a.m. to 5 p.m.) or by calling Systems Control Center at 830-629-4628 (4NBU) after business hours.

text message giving address of outage

Reporting an Outage

  • In the event of an outage, NBU electric customers enrolled in the Texting Outage Notification program will be able to report outages by simply texting #Out to 85700.


Checking the Status of an Outage

  • Once an outage is occurring at the customer's location, they are able to text #Status to check on the status of an outage, and NBU's notification system will then respond with the current status of the outage at the customer's location.

NBU Notifies Customers of Outages

  • NBU will also be able to notify the customer that there is an existing outage at their location if it has been reported by another customer. In the event of an outage detected at a location, NBU will text the customer to notify them.

Notification of Restored Services

  • Finally, whether the customer reported the outage or received notification of the outage from NBU, the customer will receive a final text when the outage has been restored.