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NBU Online Payment System is currently down. Click for details.

NOTICE: You have clicked on a link that leaves the New Braunfels Utilities website and you will be redirected to a third-party website. New Braunfels Utilities provides this link for your convenience for purely informational purposes and makes no representations nor has any supervision or control over the quality, content, reliability, or security of the third-party website. By clicking on this link, you do so entirely at your own risk and subject to the terms and conditions of use for the third-party website.

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NBU Customer Billing Portal Down

We are currently experiencing an issue with our online payment portal and are actively working to restore service as quickly as possible. If your payment was due on February 12, 2026 and you were unable to complete your payment due to this outage, late fees will not be applied.

We apologize for any inconvenience this may cause.