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Thanksgiving – NBU Offices CLOSED

November 27 - November 28

New Braunfels Utilities (NBU) offices will be closed Thursday, November 27, 2025, and Friday, November 28, 2025 for Thanksgiving and will re-open Monday, December 1, 2025, at 8 a.m. for normal business hours.

NBU customers can report an outage by calling the 24-hour Control Center at 830.629.4628 (4NBU). Additionally, customers can view electric and water outages in our service area in real time by visiting https://www.nbutexas.com/outages/.

The Text Outage Notification System is an added convenience that allows NBU customers to report outages and receive text notifications regarding current situations in our service area. To enroll, text NBU to 830.629.4628. To take advantage of this service, you must have a mobile number associated with your NBU account. Learn more at nbutexas.com/text-programs.

Customers can make payments via the following convenient options:

– Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County, or Arlan’s Market and Ace Cash Express in New Braunfels.

– Online at nbutexas.com.

– Pay-by-Phone, 844.863.7360

– NBU drop box, located at NBU Customer Solutions Center, 1488 S. Seguin Ave.

Details

Start:
November 27
End:
November 28
Event Category:

Venue

All NBU Offices

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