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New Braunfels Utilities Earns National Certificate of Excellence in Reliability

Recognition places NBU among top-performing utilities in Texas and across the nation for electric reliability

FOR IMMEDIATE RELEASE
Contact: Charlcee Cervantez
Senior Communications Specialist
830.312.7915 | communications@nbutexas.com

NEW BRAUNFELS, Texas (April 24, 2026) – New Braunfels Utilities (NBU) has earned the 2025 Certificate of Excellence in Reliability from the American Public Power Association, a national recognition honoring utilities that deliver outstanding electric reliability performance.

Among the 239 utilities recognized nationwide, only five were from Texas, placing NBU among a select group of top-performing utilities in the state and across the country. 

The recognition is based on a review of NBU’s electric reliability performance compared with utilities across the country using national data collected by the Energy Information Administration (EIA). NBU ranked in the top 25% nationwide for System Average Interruption Duration Index (SAIDI), which measures how long the average customer is without power during outages each year. 

This ranking was achieved both with and without Major Event Days, such as severe storms or other large-scale incidents, using data from 2020 through 2024.

“This recognition reflects the daily commitment of our teams who operate, maintain and strengthen the electric system our community depends on,” said Mark Steelman, Chief Operations Officer for New Braunfels Utilities. “Reliable service is built through planning, investment and employees who take pride in delivering for our customers every day.” 

The Certificate of Excellence in Reliability highlights utilities that consistently deliver strong performance and dependable electric service to the communities they serve.

“As New Braunfels continues to grow, reliability remains one of our highest priorities,” said Gregory Thomas, Chief Engineer of Electric Services for New Braunfels Utilities.

“From system improvements to long-term planning, we are continually investing in infrastructure that supports our customers today and prepares us for the future.”

To learn more about New Braunfels Utilities, its services and continued investments in reliable infrastructure, visit www.nbutexas.com.  

From left to right - Dade Goode, Control Center Operator II, Ali Calderon, Control Center Operator II, Nick Hidalgo, Control Center Supervisor, and Brandon Thomas, Control Center Manager
From left to right – Dade Goode, Control Center Operator II, Ali Calderon, Control Center Operator II, Nick Hidalgo, Control Center Supervisor, and Brandon Thomas, Control Center Manager

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About New Braunfels Utilities:

New Braunfels Utilities (NBU) is a not-for-profit, community-owned provider of electric, water and wastewater services. NBU strives to be a trusted community partner with a mission of providing resilient essential services to over 60,000 customers. Utility revenues are continually invested back into the very systems that provide electricity and water to our customers’ homes and businesses. Additionally, New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police and city parks. NBU is governed by a Board of Trustees comprised of the mayor and four appointed residents. Visit nbutexas.com to learn more about our services and follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas or on Instagram at @nbutexas.