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New Braunfels Utilities Issues Water Notice to Residents – April 19, 2026

FOR IMMEDIATE RELEASE
CONTACT: Reagan Peña 
Director of Enterprise Communications
830.312.7979 | communications@nbutexas.com

NEW BRAUNFELS, Texas (April 19, 2026) — New Braunfels Utilities (PWS TX0460001) has issued a WATER NOTICE to all customers on April 19, 2026, as required by the Texas Commission on Environmental Quality (TCEQ). View the official notice for your reference.

Routine testing identified the presence of coliform and E. coli bacteria in a water sample taken directly from a well, raw water, before the water enters our customer distribution system. It is important to note that this raw water is always disinfected as part of our standard treatment process before being delivered to homes and businesses.

Out of an abundance of caution, the affected wells were immediately taken offline and will be fully disinfected. Required testing will be conducted before the wells are returned to service.

The water delivered to our customers continues to meet all regulatory standards and is safe for customers to use and drink. This is NOT a Boil Water notice. No additional measures are needed before use or consumption. If you have questions or need assistance, please visit www.nbutexas.com/water-notice/ or contact NBU at 830.629.8400.

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About New Braunfels Utilities:

New Braunfels Utilities (NBU) is a not-for-profit, community-owned provider of electric, water and wastewater services. NBU strives to be a trusted community partner with a mission of providing resilient essential services to over 60,000 customers. Utility revenues are continually invested back into the very systems that provide electricity and water to our customers’ homes and businesses. Additionally, New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police and city parks. NBU is governed by a Board of Trustees comprised of the mayor and four appointed residents. Visit nbutexas.com to learn more about our services and follow NBU on Facebook at facebook.com/newbraunfelsutilities, on X at @nbutexas or on Instagram at @nbutexas.