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Tips for Avoiding Scams and Selecting a Contractor

As the solar industry in the New Braunfels area has grown, deceptive or fraudulent sales tactics have unfortunately also increased. A solar photovoltaic installation is a big investment, and it’s important to make sure you select a reputable solar contractor to complete your installation.

Be Aware of Scams

We’ve received many reports of customers paying exorbitant prices for solar systems packaged with other energy improvements or with predatory financing terms. Additionally, salespeople have misrepresented themselves as NBU employees when visiting customers door-to-door or made claims about state policies or incentives that don’t exist. Others might try to get you to sign a contract when they first meet you.

We recommend using the resources on this page to learn how to be aware of predatory practices in the solar industry.

How to Spot a Solar Scam

What NBU Provides

New Braunfels Utilities offers rebates and incentives for qualifying customers installing solar at home or at a business. To qualify for a rebate, you must work with one of NBU’s Participating Solar Contractors. Only these participating contractors are authorized to help you access NBU’s solar rebates. You can only receive an NBU solar rebate if you contract through one of these participating companies.

What to Do if You Receive a Solar Sales Call or Door-to-Door Visit

  • If you are interested in solar, feel free to talk with the salesperson. Learn which questions to ask a solar contractor through our free education course.
  • If the salesperson seems overly aggressive, pressures you to sign agreements without your full review, or otherwise makes you feel uncomfortable:
  1. Pause and ask for a business card
  2. If you are truly interested in speaking with them again, tell them you will follow up
  3. Or, simply tell them you’re not interested
  4. Ask them to leave
  5. Email NBU if you have questions or concerns
If You Have Questions or Concerns

If you believe that a fraudulent solar company has approached you, or simply have questions about solar, please email us at

A representative can verify participating contractors and provide information about rebates, expected savings from solar, or other solar technology questions.

If you suspect a scam, you can also file a complaint online with the Consumer Protection Division of the Texas Attorney General’s office or give them a call at 512.463.2185.

Additional Resources

NBU Residential Solar Rebate
Interstate Renewable Energy Council Solar Checklist
Consumer Protection Resources