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Contact: Melissa Krause

Chief Communications and Strategy Officer
830.629.8440 |

(New Braunfels, TX – February 3, 2022) – The New Braunfels Utilities (NBU) service territory continues to experience freezing temperatures with ice accumulation in some areas. With the safety of our NBU customers and employees in mind, the NBU lobbies and drive-through will remain closed on Friday, February 4, 2022; however, operations will resume as normal.

Customer Service inquiries should be directed to 830.629.8400.  The latest operational updates will be posted on the NBU website at, on Facebook at, and through local and regional news outlets.  Additionally, winter weather resources, like how to winterize your home, generator safety, and the NBU up-to-date Outage Viewer Map that provides status information on outages, can be found online.


About New Braunfels Utilities:

Dedicated to excellence in service, New Braunfels Utilities (NBU) was established in 1942 and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  The mission of NBU is to enhance the quality of our community by providing innovative, essential services. Governed by a Board of Trustees comprised of local residents appointed by the New Braunfels City Council, NBU is committed to being a recognized and trusted community partner, providing essential electric, water, and wastewater services.  Utility revenue is invested back into the utility systems, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Additionally, in 2016, NBU repurposed its former16-acre warehouse site to become the Headwaters at the Comal, to serve as its conservation legacy, which will strengthen the relationship between the community and nature by showcasing the significance of the Comal Springs. Follow NBU on Facebook at, on Twitter at @nbutexas, and learn more, visit