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Contact: Pamela Quidley
Manager, Communications and External Affairs
830.312.7940 |

(New Braunfels, TX – September 14, 2022) – New Braunfels Utilities (NBU) offices and drive-through customer service will be closed on Friday, September 23, 2022, in observance of Comal County Fair Parade Day.

Customers may report an outage or service issue by calling New Braunfels Utilities 24-hour Control Center at 830.629.4628 (4NBU). The Texting Outage Notification System is an added convenience that allows customers who are enrolled in the program to report outages and receive notifications about outages in their area by text message. To enroll, text NBU to 85700, or visit: To take advantage of this service, you must have your mobile number associated with your account.

Customers can make payments via the following convenient options:

  1. Online, visit:
  2. Pay-by-Phone, call: 1.844.863.7360 to make your payment from a checking or savings account or with Visa, MasterCard, or Discover.
  3. In-Person, visit: Western Union Convenience Pay Service at HEB Grocery Stores throughout Comal County or at Arlan’s Market and Ace Cash Express in New Braunfels.
  4. NBU Night Depository: Located at the NBU Main Office, 263 Main Plaza.
    The depository is located at the drive-through.

About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at, on Twitter at @nbutexas, and to learn more, visit