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Contact: Melissa Krause
Chief Strategic Communications and Security Officer
830.629.8440 |

(New Braunfels, TX – November 28, 2022) – All New Braunfels Utilities (NBU) offices and drive-through will close at 3:30 p.m. on Thursday, December 1, 2022, for the Downtown New Braunfels Wassailfest event.

Several street closures around downtown New Braunfels, including the Main Plaza, will affect driving routes throughout the day. East San Antonio Street from Comal Avenue to Union Street will be closed beginning at 10:00 a.m. At 4:00 p.m., several other road closures will begin, including:

  • All of Main Plaza
  • Seguin Avenue (from Mill Street to Coll Street)
  • San Antonio Street (from Comal Avenue to Hill Avenue)
  • Castell Avenue (from Mill Street to the alley behind the Antique Mall)

Drivers must remove their vehicles from these areas before 4:00 p.m.

Customers needing to report an outage or service issue may call NBU’s 24-hour Control Center at 830.629.4628 (4NBU). The Texting Outage Notification System is an added convenience that allows customers enrolled in the program to report outages and receive notifications about outages in their area by text message. To enroll, text NBU to 85700 or visit: To receive this service, you must have your mobile number associated with your account.

Customers can make payments via the following convenient options:

  1. Online at
  2. Pay-by-Phone, 844.863.7360.
  3. Western Union Convenience Pay Service at HEB Grocery Stores throughout
    Comal County, or Arlan’s Market, in New Braunfels.
  4. NBU Night Drop, located at 263 Main Plaza, just off the drive-through.

About New Braunfels Utilities:
New Braunfels Utilities (NBU) strives to be a trusted community partner dedicated to excellence in service and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  With a mission of strengthening our community by providing resilient essential services, NBU is governed by a Board of Trustees comprised of residents appointed by the New Braunfels City Council. New Braunfels Utilities provides electric, water, and wastewater services.  Utility revenues are continually invested back into the systems of the customers, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Follow NBU on Facebook at, on Twitter at @nbutexas, and to learn more, visit