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NBU to Close Offices and Drive-Through Due to Severe Winter Weather Conditions Thursday, February 3, 2022

FOR IMMEDIATE RELEASE
Contact: Melissa Krause
Chief Communications and Strategy Officer
830.629.8440 | mkrause@nbutexas.org

(New Braunfels, TX – February 2, 2022) – The New Braunfels Utilities (NBU) service territory is expecting this week’s winter storm to bring temperatures that to drop into the low 20’s, with possible ice accumulation.  New Braunfels Utilities has been preparing for this winter weather event much of the week, and today the emergency operations center was stood up to ensure staff is prepared to respond to weather conditions, accordingly.  With the safety of our NBU customers and employees in mind, the NBU lobbies and drive-through will be closed on Thursday, February 3, 2022.

Customers may call NBU at 830.629.8400; however, we ask in advance that customers be patient as hold times may vary due to a potential influx of call volume.  The latest operational updates will be posted on the NBU website at nbutexas.com, on Facebook at facebook.com/newbraunfelsutilities, the NextDoor App, and through local and regional news outlets.  Additionally, winter weather resources, like how to winterize your home, generator safety, and the NBU up-to-date Outage Viewer Map, that provides status information on outages, can be found online.


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About New Braunfels Utilities:

Dedicated to excellence in service, New Braunfels Utilities (NBU) was established in 1942 and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation.  The mission of NBU is to enhance the quality of our community by providing innovative, essential services. Governed by a Board of Trustees comprised of local residents appointed by the New Braunfels City Council, NBU is committed to being a recognized and trusted community partner, providing essential electric, water, and wastewater services.  Utility revenue is invested back into the utility systems, which benefits the community.  New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks.  Additionally, in 2016, NBU repurposed its former16-acre warehouse site to become the Headwaters at the Comal, to serve as its conservation legacy, which will strengthen the relationship between the community and nature by showcasing the significance of the Comal Springs. Follow NBU on Facebook at facebook.com/newbraunfelsutilities, on Twitter at @nbutexas, and learn more, visit nbutexas.com.