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Contact: Pamela Quidley
Manager, Communications and External Affairs
830.312.7940 |

(New Braunfels, TX – December 16, 2021) – New Braunfels Utilities (NBU) offices and drive-through will be closed on Friday, December 24, Monday, December 27, and Friday, December 31, 2021, in observance of Christmas and New Year’s holidays.

Customers needing to report an outage or service issue may call NBU’s 24-hour Control Center at 830.629.4628 (4NBU). The Texting Outage Notification System is an added convenience that allows customers who are enrolled in the program to report outages and receive notifications about outages in their area by text message. To enroll, text NBU to 85700, or visit: To take advantage of this service, you must have your mobile number associated with your account.

  • Customers can make payments via the following convenient options:
    • Online at
    • Pay-by-Phone, 844.863.7360.
    • Western Union Convenience Pay Service at HEB Grocery Stores throughout
      Comal County, or Arlan’s Market, in New Braunfels.
    • NBU Night Drop, located at 263 Main Plaza, just off of the drive-through.

About New Braunfels Utilities:
Dedicated to excellence in service, New Braunfels Utilities (NBU) was established in 1942 and is one of 2,000 community-owned, nonprofit public power electric utilities in the nation. The mission of NBU is to enhance the quality of our community by providing innovative, essential services. Governed by a Board of Trustees comprised of local residents appointed by the New Braunfels City Council, NBU is committed to being a recognized and trusted community partner, providing essential electric, water, and wastewater services. Utility revenue is invested back into the utility systems, which benefits the community. New Braunfels Utilities makes an annual transfer to the City of New Braunfels, which in turn helps to pay for services such as fire, police, and parks. Additionally, in 2016, NBU repurposed its former16-acre warehouse site to become the Headwaters at the Comal, to serve as its conservation legacy, which will strengthen the relationship between the community and nature by showcasing the significance of the Comal Springs. Follow NBU on Facebook at, on Twitter at @nbutexas, and learn more, visit